As uncertainty continues around what “business as usual” will look like post-pandemic, it’s more important than ever to have the resources and support necessary to provide effective and compliant services to help you meet [...]
Hispanic Heritage Month was expanded into a month-long celebration of the Hispanic American community by President Ronald Reagan in 1988. Since then credit unions have struggled with how to best observe this annual event and [...]
As leaders – supervisory, managerial, and executive – we are tasked with delivering results. The outcomes we are responsible for depend upon the solutions we help others create. As quickly as operations change and strategy can pause [...]
Last month I had the honor of headlining the Cooperative Trust’s “Commitment to Change” podcast. The subject was servant leadership and how defense credit unions exemplify this kind of leadership each day. The podcast [...]
The COVID-19 pandemic has brought to light how critical internal and external communications are in troubled times. Many companies naturally direct their focus outward during conditions like these, attending to customers and suppliers. Yet, communicating [...]
I don’t know about you, but I’m exhausted. Our deepening economic and political divisions are toxic right now, slowly fracturing families, friendships, neighborhoods, and even the credit union space. It’s heartbreaking. I’[...]
According to your website analytics, thousands of people visit your credit union website every month. But most visitors don’t apply for loans and accounts. Why do people drop off without applying? And where on [...]
We’re closing in quickly on the final quarter of the year, which tends to be a time for reflection. This has been anything but the typical year, so we’re going to need a [...]
“What could we do to make our members’ lives better?” That question, said Mark Shuiling, vice president of technology at $900 million Wildfire Credit Union in Saginaw, MI, is what set the institution on a [...]
Thank you for tuning in to episode 90 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
At their core, effective insurance products and financial services must be customer-centric, benefiting both credit unions and their members. Offerings need to be easy to understand and simple to apply for and administer. Most importantly, [...]
SPECS is a business model designed as a guide to fuel organizational innovation and relevance. The model is especially pertinent today, during COVID-19 and beyond, as relevant distinction is essential for survival. Each letter of [...]
Drive down Main Street in Enterprise, Alabama, and you may be surprised to find yourself staring up at a 13-foot-tall statue of a woman in Grecian robes holding a bug. Yes, a bug. As a [...]
Growing your credit union’s membership and revenue is an ongoing challenge. This is especially true given the dynamics of the current business climate such as: increasing pressure on net profit margin due to diminishing [...]
If credit unions aren’t at the table, then we are on it. This knowledge drives credit union leagues nationwide to participate in events like Hike the Hill, where league staff, credit union employees and [...]
