Digital transformation challenges: For your CU & members
Did someone say “digital transformation”? Ok, that was everyone shouting it at the same time. Got it. I’m glad we made that transition. It’s all done by now, I presume? You’ve had, [...]
Community Archives
COVID-19 – Auto industry update, impact on CUs, and how to stay relevant
COVID-19 has wreaked havoc on the economy with the auto industry and CU auto lending being no exception. March, April, May and June new vehicle sales were down 41%, 60%, 29%, 20% respectively, compared to [...]
How the right document management platform delivers data control, access, and security to credit union members
Consumers are increasingly concerned about the security of their sensitive personal information. This is especially true related to financial data—and with good reason, given the prevalence of cybersecurity threats targeting the financial industry. As [...]
2020: The year of perfect vision
Here we are. Just past the mid-point of 2020. 2020, the year of perfect vision. What we have gotten thus far seems like anything but perfect vision. The year began with several tragic events, then [...]
The future of marketing is here . . . and it’s cause marketing
Ethical business is the new way of doing business, and it’s a nonnegotiable. If building a trustworthy brand was important before a global pandemic and national tensions, it’s even more important now. More [...]
Banks contradict themselves in NCUA argument
"Redlining" is the discriminatory practice of fencing off areas where banks avoided investing based on community demographics. This unfair practice increased following the Second World War as a large influx of minority veterans and their [...]
Don’t leave member protection behind while moving digital lending forward
Online banking services continue to grow in popularity and demand. However, it’s important to take a closer look at the full value of the branch experience – and make sure important features and options are [...]
System shocks boost innovation: A look at one credit union’s response to coronavirus
Every now and then, society experiences a massive shock to the system. The impact of a pandemic like the one we are seeing is big, is lasting, and will change how we go about our [...]
What credit unions can learn from healthcare: Member centered financial home
In the healthcare field there is a concept called, “patient centered medical home” (PCMH). It is a model that puts patients at the forefront of their own care. Patient centeredness refers to healthcare that establishes [...]
Four industry trends to shape your strategic priorities
Due to the rapidly evolving landscape, researching and analyzing various sources to compile reliable data and extract insights steals valuable strategic planning time. With so many competing priorities, it can be extremely challenging to identify [...]
The biggest waste of credit union marketing dollars is…
Don’t invest one more dollar into marketing at your credit union until you read this: Your brand is everything and everything is your brand. Let me give you some perspective. Every month our team [...]
League collaboration behind the scenes benefits everyone
Cooperation is a cornerstone of the credit union movement and can be seen throughout our industry in a myriad of ways. A prime example is the incredible work your credit union leagues/associations accomplish on [...]
You want change? Come and get some!
The only constant in life is change. That’s been said many times, many ways. Still, one of the things people are most resistant to, afraid of, and hesitant to embrace is––change. Whether you [...]
Strategic foresight for the future of tomorrow
We’ve all been disrupted, our daily routines, our hobbies, our home life, our work life, and so on, and so on. The only thing certain is that things are uncertain. However, uncertainty breeds creativity, [...]
A 1-minute read: Make the world a better place
Several times a year, I look forward to writing articles for CUInsight.com. I try to think of a topic that will resonate with those who might read it, and my July article was nearly [...]