During the African American Credit Union Coalition’s recent virtual event, a panelist in the session, “Leadership in Times of Crisis,” aptly said: “If I didn’t understand the power of a network before this [...]
September marks Life Insurance Awareness Month, and it’s a good time for credit unions to take stock of their life insurance programs and ensure members understand the importance of this critical protection. If we [...]
Before we get started, you should know that I have lived in Washington, DC for more than 20 years and am a loyal fan to our local teams. DC is home to many professional and [...]
My wife Evelyn and I were traveling in Europe in the Spring of 2018. It was our first trip to France together, and we had enjoyed the incredible museums, scenery, architecture, and history of Paris, [...]
The recent weeks and months have found us all engaging virtually with a new reality that will continue for many into 2021. We’ve been fortunate through this critical time to have had the opportunity [...]
I was recently in the market for a new to me vehicle. I found myself at a used car lot searching through the variety of vehicles. I opened the door to one and felt that [...]
The season for strategic planning is upon us and it can be looked upon as a process that should guide your credit union toward your desired future - or it can be an exercise in [...]
It’s no secret that 2020 isn’t going exactly how we imagined (understatement of the year). For a lot of us we celebrated the end of 2019 as we would any other year, excited [...]
As the industry settles into a new normal—complete with unique operational challenges and service expectations—it’s more important than ever to implement tools and resources that can boost your performance results. Here are [...]
As individuals, most of us operate to some degree of either an abundancy or scarcity mentality. Our mindset alone can mean the difference between massive success, abject failure, or something in between. Entire organizations function [...]
Here’s some bad news and good news. The bad news (which comes as no surprise): the U.S. is officially in an economic recession. The good news? Following every economic crisis, from the Great [...]
Thank you for tuning in to episode 88 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
There is no business that can underscore the importance of member experience. Statistics show that a company can achieve 4-8% higher revenue with better member service. Up to 96% of members will choose or be [...]
It doesn’t work. I know because I tried. I went to the gym 9 days in a row. Not Thursday obviously because that was a national holiday. No, I didn’t go on the [...]
2020 has been an interesting year to say the least. The mortgage industry has been busier than it has ever been and it does not look like things will be slowing down anytime soon. With [...]
