COVID-19 has wreaked havoc on the economy with the auto industry and CU auto lending being no exception. March, April, May and June new vehicle sales were down 41%, 60%, 29%, 20% respectively, compared to [...]
Consumers are increasingly concerned about the security of their sensitive personal information. This is especially true related to financial data—and with good reason, given the prevalence of cybersecurity threats targeting the financial industry. As [...]
Here we are. Just past the mid-point of 2020. 2020, the year of perfect vision. What we have gotten thus far seems like anything but perfect vision. The year began with several tragic events, then [...]
Ethical business is the new way of doing business, and it’s a nonnegotiable. If building a trustworthy brand was important before a global pandemic and national tensions, it’s even more important now. More [...]
"Redlining" is the discriminatory practice of fencing off areas where banks avoided investing based on community demographics. This unfair practice increased following the Second World War as a large influx of minority veterans and their [...]
Online banking services continue to grow in popularity and demand. However, it’s important to take a closer look at the full value of the branch experience – and make sure important features and options are [...]
Every now and then, society experiences a massive shock to the system. The impact of a pandemic like the one we are seeing is big, is lasting, and will change how we go about our [...]
In the healthcare field there is a concept called, “patient centered medical home” (PCMH). It is a model that puts patients at the forefront of their own care. Patient centeredness refers to healthcare that establishes [...]
Due to the rapidly evolving landscape, researching and analyzing various sources to compile reliable data and extract insights steals valuable strategic planning time. With so many competing priorities, it can be extremely challenging to identify [...]
Don’t invest one more dollar into marketing at your credit union until you read this: Your brand is everything and everything is your brand. Let me give you some perspective. Every month our team [...]
Cooperation is a cornerstone of the credit union movement and can be seen throughout our industry in a myriad of ways. A prime example is the incredible work your credit union leagues/associations accomplish on [...]
The only constant in life is change. That’s been said many times, many ways. Still, one of the things people are most resistant to, afraid of, and hesitant to embrace is––change. Whether you [...]
We’ve all been disrupted, our daily routines, our hobbies, our home life, our work life, and so on, and so on. The only thing certain is that things are uncertain. However, uncertainty breeds creativity, [...]
Several times a year, I look forward to writing articles for CUInsight.com. I try to think of a topic that will resonate with those who might read it, and my July article was nearly [...]
As I mentioned at the end of my last article, I’m going to discuss the unique economics of a collateral protection insurance (CPI) program, including who pays and who benefits. It’s really unparalleled [...]
