Grow the heck outta here!
A friend of mine recently found a new career home. They had been at their previous company for many, many years. However, when opportunity came knocking on their door, they had to take the chance. [...]
Community Archives
The CUInsight Experience podcast: James Wileman – Be proactive (#79)
Thank you for tuning in to episode 79 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
Vendors to credit unions: Focus on members, we’ll take care of the rest
Credit unions have done an amazing job of serving their members through the COVID-19 pandemic. From skip-a-pays to loan payment deferrals to emergency loans, you’ve been there for your members, demonstrating our people-helping-people mantra. [...]
A time for courage in lending
2020 has proven to be a time that we need courage to push through. Some of the definitions of courage in the dictionary are “the ability to do something that frightens one”. Another one is “[...]
Greater communication for employee engagement and productivity
Your credit union’s culture drives employee engagement and productivity. Yet the vast experiment of COVID-19 work has disrupted traditional approaches to engagement that relied on proximity and contact. Working off-site has become the new [...]
Why soft credit checks are a win with car buying members
There’s a famous Kenny Rogers song lyric, “You gotta’ know when to hold ‘em. Know when to fold ‘em. Know when to walk away. Know when to run.” For potential car buying members, finding [...]
Why credit unions should speak up in support of Black Lives Matter
Over the last few weeks, there have been daily, heartbreaking reminders of ways in which systemic racism continues to impact the daily lives of Black people in our country. They have left many of us, [...]
Capturing Gen Z
Credit unions went digital in the late 1960’s at the advent of ATMs, but it would be a while before these institutions adopted certain up and coming technologies to be ready for the youngest [...]
Mind the GAP and help your members avoid financial hardship
Even the most cautious driver can get into an accident that causes financial hardship. Guaranteed asset protection (GAP) coverage can provide your members with peace of mind and financial security. What is guaranteed asset protection ([...]
The brand value of partnerships: A credit union original
The evolution of branding – and the value associated with it – is rather intriguing. In the early days, a brand was simply a mark to identify one’s property over another’s. Think “cattle brand” and [...]
A commercial real estate apocalypse?! Part 3: Branches, the real estate factor
AUTHOR’S NOTE: I presented a speech on this topic in early December 2019, before Covid-19 was part of our daily news. Now, with the introduction of Covid-19 and everything it introduced into our world ([...]
3 members, 3 financial outcomes: How COVID-19 is impacting members differently
While not a single one of us has been insulated from the effects of COVID-19, the financial impact has been very different for large segments of the population. 40 million Americans have filed for unemployment [...]
Tips for text messaging during the COVID-19 pandemic
It’s not a secret that credit unions are fiercely devoted to their members. When the coronavirus pandemic spread around the world, credit unions were faced with new challenges that included navigating lobby closures, jammed [...]
Voicing the voiceless
I’ve heard it said that to have a voice is to have power, because without it is to be unheard, discounted. Imagine yearning, no, needing to be heard from the void, only to be [...]
Things are already crazy, let’s get wild
Aside from the obvious COVID discussions, crisis communications, and social distancing guidelines, the country is in the midst of the first true mindset shift in our lifetime. Most consumers' current concerns are primarily centered around [...]