Read this book to have an awesome year
Before the year began, my husband and I took a mini-vacation to a bed and breakfast in West Virginia to relax and unwind. With three young kids at home, it’s not often we get [...]
Community Archives
Are you proud of your credit union?
Pride in their job and pride for your credit union is something you unequivocally expect from your employees. You want them to be loyal. You want them to be excited about the credit union and [...]
How are you managing your members’ overdraft experience?
Consumers expect the products and services they receive from their financial institution to be based on processes and procedures that safeguard their best interests. This is especially important when they are faced with an emergency [...]
Consumer best practices for online shopping
Shopping online can create stress. While reputable businesses have safely conducted online transactions since the mid-1990s, the possibility of fraud still lurks in all the internet nooks and crannies. Thankfully, there are safety precautions that [...]
Investing in member and employee conversations to grow your credit union
Caring can show up in many ways in business. But let’s take a moment and think back to when you were in school. Many of us had that teacher that we loved. That one [...]
The great data demand facing credit union CFOs
Credit union CFOs have used data to help their C-suite colleagues set strategy for decades. They are no strangers to the power of business intelligence. What has changed in recent years, however, is the pace [...]
Fatigue is killing our productivity
I recently spoke with a good friend who is the CEO of a credit union. I asked him what he struggled with, as CEO. Staff burnout, he said. Almost without hesitation. Since the great recession [...]
6 ways to gain more value from your next conference
Annual meeting and convention season is upon us. These conferences are excellent opportunities to discover new trends, connect with industry colleagues, hear great speakers, and pick up impressive gadgets from the exhibition hall. As with [...]
Crafting a purpose-driven brand
For Mennonite Savings and Credit Union (MSCU), a faith-based financial cooperative headquartered in Ontario, Canada, a new name held the hope of connecting faith and values with finances for more families and businesses [...]
Do these three things if your last strategic planning session was a bust
Done correctly, your next strategic planning session should leave your board and leadership team on a major high. Goals will have been set, obstacles discussed, and plans for overcoming those obstacles put in place. Action [...]
Credit union super power reminder – the HUG!
Let me start this article on credit union superpowers by making a respectfully low bow to Stan Lee and Malcolm Wheeler-Nicholson, founders of Marvel and DC comics respectfully. Both Lee and Wheeler-Nicholson delivered the chassis [...]
Creating change with your “and then” story
A couple, vying to start a family, couldn’t afford the in vitro fertilization therapy to start their family. A young parent, trying to find a new home for her and her child while leaving [...]
How to talk about gender without stepping on landmines
Does the idea of talking about gender differences strike fear in your heart? Is your company considering diversity and inclusion training? Have you seen these initiatives go horribly wrong? I have. If you talk about [...]
Talking at cross purposes: Where credit union cybersecurity goes awry
For years I have pondered a puzzle: why do financial institutions spend so much on cybersecurity and employ wonderfully smart and talented people - but the results are not as good as one would hope. [...]
The CUInsight Experience podcast: Ryan Donovan – Taking the hill (#61)
Welcome to episode 61 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted [...]