Creating change with your “and then” story
A couple, vying to start a family, couldn’t afford the in vitro fertilization therapy to start their family. A young parent, trying to find a new home for her and her child while leaving [...]
Community Archives
How to talk about gender without stepping on landmines
Does the idea of talking about gender differences strike fear in your heart? Is your company considering diversity and inclusion training? Have you seen these initiatives go horribly wrong? I have. If you talk about [...]
Talking at cross purposes: Where credit union cybersecurity goes awry
For years I have pondered a puzzle: why do financial institutions spend so much on cybersecurity and employ wonderfully smart and talented people - but the results are not as good as one would hope. [...]
The CUInsight Experience podcast: Ryan Donovan – Taking the hill (#61)
Welcome to episode 61 of The CUInsight Experience podcast with your host Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CO-OP Financial Services. CO-OP is your trusted [...]
How a new credit report scoring model might affect future financing
If you’re working to maintain a good credit score, you’re not alone. Perhaps you’re a college student with HUGE student loan debts. Or, maybe you're a startup with SBA loans trying to [...]
Don’t just install tech, integrate it
Credit unions are rooted in community and thrive on highly personal, relationship-driven service. These attributes are – and should remain – the core of a credit union’s mission. That increasingly means enabling technology with a purpose: [...]
Cooperative capitalism as a community-catalyzing strategy for credit unions after election 2020
Here we are again, another presidential election cycle. What will this POTUS selection process mean for the global, national, and local economies? How will politics impact our industry (banking and consumer financial service)? Along which [...]
Serving members at the moment of need
Banking is transforming more than it has in generations — but you already know that. Not only are there new competitors in the space – neobanks, alternative financial firms, and fintechs – but low interest rates make lending [...]
The “She-Suite” movement
“If you want something done, give it to a busy woman.” - Kelly Hellickson So often, we, as powerful women in an industry captivated and consumed by male domination, feel the need to prove our [...]
Accelerate collaboration to avoid disruption and ensure success
Isn’t it time that your credit union stopped worrying about being disrupted? Wouldn’t it be more rewarding to set the standard for member and employee experience? The framework for doing those things actually [...]
Custom forms can infuse new life into lending and credit protection programs
Credit unions continue to enjoy strong lending growth year over year. For most, loan portfolios and lending solutions have continued to expand including offering a variety of loan types to meet member needs. Auto loans [...]
Developing your people is a must
Developing your credit union’s people, improving their skills, and engaging them in learning is currently not an option. Talent is increasingly scarce, and demand for needed skills is outpacing supply due to all-time low [...]
Women in leadership positions in credit unions: Are you hearing what I’m saying?
Think about this…as a speaker, you have an event coming up. You talk to the organizer or meeting planner about who the audience is, what their expectations are and what the message is that [...]
Take extra steps to retain top talent
In our industry, we talk a lot about “table stakes”— things that credit unions have to do just to be in the game. For example, many credit unions offer a mobile banking app. Although they [...]
The importance of user experience for members
Technology is driving the financial services industry. This includes credit unions. The emergence of fintechs and other non-traditional financial services companies are helping to push this momentum. Consumers can now handle all their financial matters [...]