What every new executive team member needs to know
Think back to your first day at work. What didn’t you know then that you know now? If you’re like most employees, you probably had a lot to learn: standard processes, specific expectations, [...]
Community Archives
The Defense Credit Union difference
Defense Credit Unions have served our military for nearly 100 years. It is a rich history of “serving those who serve our country” as members of our society join the military, undergo intense training for [...]
Risk checklist: Holiday scam prevention for financial institutions and consumers
Review two checklists produced by industry experts that provide actionable steps for addressing heightened online, mobile, and in-person fraud activity that occurs during the purchase-heavy holiday season: Checklist #1: Financial Institution Holiday Scam Prevention with [...]
Best marketing pieces we’ve seen in 2019
If you’re like most credit union marketers, then you’re probably taking time this month to reflect on your year and plan for the next. As our team has traveled the country this year [...]
How human ingenuity paired with technology delivers in the war on fraud
Over several decades of testing and learning, the financial industry has determined the best way to detect and stop fraud is by combining technology capabilities with human ingenuity. Even as advanced solutions like neural networks [...]
Looking at 2020, six ways to set your vision clearly on experience
As 2019 winds to a close, your credit union leadership should be setting their sights on 2020 and what needs to be done from a strategic and tactical perspective to grow and serve the membership. [...]
What does branding mean for your credit union?
Many credit unions are investigating their brand. It is a term used quite frequently, but what does it really mean, “brand"? Let’s start by looking at where the term came from and how it [...]
Personalize your credit union website design to increase engagement 200%
In today’s online world, your credit union website design can’t be one-size-fits-all. Every visitor is unique, and they expect an experience that reflects that—which is why personalization is a highly impactful trend. [...]
How will you feel at the funeral of your co-worker, boss, or direct report?
Back in 1995, I was a young 28 year old and didn’t think it was appropriate to give the boss a compliment. People who do something like that earn a title that has something [...]
The power of the human spirit
During a recent visit to South Africa, I was struck by the legacy and influence of Nelson Mandela on the hearts of South Africans. Beyond his image appearing on buildings and in museums, locals keep [...]
Identifying and preventing elder abuse
According to the National Adult Protective Services Association (NAPSA), one in 20 seniors has indicated some form of perceived financial mistreatment. With criminals abandoning more traditional types of crime and turning to cyber crime, financial [...]
Analytics can ensure your next product launch is EPIC
In recent years, consumer demand for loans has been high. The increased loan disbursements have raised loan-to-share ratios, increasing the risk for financial institutions, including credit unions. As a result, focus has been shifting from [...]
Why are we here: Does your credit union mission inspire its employees?
As we all refine our strategic plans and look beyond this year’s successes to yet another New Year, leaders should be challenged to ask themselves, “Are our employees engaged and focused on a mission-driven [...]
How The Grinch stole my experience
I was scheduled to ring the Salvation Army Bells at a local sporting goods store last week. I always love doing that and am so glad that our Credit Union Chapter does this each year. [...]
The Roaring 20’s: How to make this decade the best yet for your credit union
As we hit the homestretch of 2019, we’re not just rounding out another year, we’re rounding out another decade - and that’s a pretty big deal. And while we may be well-practiced [...]