In uncertain times, your members look to you. Let's face it: no disaster recovery binder or business continuity plan can address the emotional toll "social distancing" is taking on your family, your co-workers, and your [...]
“Credit Unions are built for this. They are the fabric of our community. They are the bridge between financial services and human beings.” (Thank you Bruce and Bill). We are certainly going through some trying [...]
We’re all going through a crash course in remote working due to Covid-19. While the process of adopting work from home programs with little time to prepare may have resulted in quite a bit [...]
There is a lot to be excited about when upgrading your credit union’s core system. You likely have all sorts of fancy reporting dashboards with queries so robust you can target members by what [...]
Credit unions are known for their commitment to passionately serve their members even when times get tough. No matter if you’re responding to a natural disaster or a pandemic, credit unions need to be [...]
This is an unprecedented time, both personally and professionally. While many of us adjust to a new normal of video conferences and dining tables-turned-offices, community banks and credit unions face market disruptions. To help our [...]
It’s that time of year again. April is Financial Capability Month where we collectively encourage people to create budgets, build emergency savings, pay down debt, and take hold of their financial futures. But this [...]
Let me begin with an apology to (and plug for) Rosemont College. About ten years ago, I was brought in to conduct a special accelerated Public Speaking class. In response to busy professionals’ need for [...]
Over the past year I’ve talked to a lot of people about podcasting since starting The CUInsight Experience podcast. A couple questions I get asked most often are what hacks do I have for [...]
I have a personality trait that leaves my wife and colleagues shaking their heads. I speak faster than I think. Sometimes, I can't recall what I just said. It happened recently. When it did, Mandy [...]
In the mid-20th century, a military strategist, USAF Colonel John Boyd, developed a leadership strategy called the OODA loop. It was used initially to train soldiers to make time-sensitive decisions rapidly when they may not [...]
The Coronavirus or COVID 19 is a human tragedy affecting the world’s population and the global economy. Businesses across the world are responding in several ways to cope with this Pandemic. Our credit unions [...]
Credit unions have historically seen growth during declining economic times, such as the Great Recession. While everything going on in today's world due to COVID-19 may seem frightening, there is also a significant opportunity for [...]
In the past weeks, COVID-19 (“coronavirus”) has affected nearly every aspect of day-to-day life. To combat the pandemic, businesses have already taken many steps. Most have needed to work toward constant cleanliness and reassure customers [...]
If you are anything like me, you often brag about how amazing credit unions are and you enjoy sharing member stories of how you were their shining light during a financial hardship. You pride yourself [...]
