We spoke with four college students that chose to use a credit union over a bank. Here are the three main findings... They really cared about credit unions being not-for-profit: R: “The charitable donations made [...]
What pops into your head when you hear the word “innovation?” Did your answer include the words “fintech” or “digital?” Hey, no surprise. We’ve seen amazing innovation in these areas, especially over this past [...]
In my 35 years serving credit unions and CUSOs, I have come into contact with many credit union collaborations, mostly through the use of CUSOs. However, there are examples where credit unions have collaborated with [...]
As all signs are pointing toward pandemic life finally turning a corner, job loss, financial stress, and uncertainty are still common among consumers – and their priorities and needs continue to change. A recent survey shows [...]
"Customer service shouldn't just be a department; it should be the entire company." Tony Hsieh, CEO, Zappos Solidarity. From shoe sizes to financial requests, the days of siloed ownership for the customer experience are behind [...]
I realized the other day as I was grocery shopping and bee-bopping to the music playing over the speakers that I had finally reached “that age”. You know, the age that requires quotations. UGH. I [...]
In March of 2021, Back Office support CUSO Aux finalized its findings from a nation-wide credit union survey on the effects the Democratic-controlled administration might have on the industry. This robust, 22-question survey explored a [...]
This past week marks the third installment of stimulus check payments issued by the government. With President Joe Biden's $1.9 trillion stimulus bill, tens of millions more payments are yet to come, including EIP [...]
Spring has a way of brightening our spirits. There’s a sense of renewal as we look forward to sunnier days ahead. This spring in particular, that hopeful feeling is heightened in many of us. [...]
American communities are resilient. Year after year, no matter the challenges, they band together to recover and rebuild, becoming ever stronger. As steadfast community partners, credit unions have proven to be vital in this effort. [...]
Your goal is helping credit union members live their best financial life, and that starts with investing in your employees. What if you could team up with a top-ranked institution to help employees increase their [...]
The recent sexual harassment allegations against New York Governor Andrew Cuomo provide clear examples of how not to be an inclusive leader. His response is demonstrative of a person who—at a minimum—has not [...]
Board governance has always been a top-of-mind issue for executives at credit unions. Today, however, it is more critical than ever to make sure that your new board members are formally and effectively onboarded, and [...]
Many credit unions are actively recruiting bilingual talent at all levels (from tellers all the way to the executive suite!) to better serve their linguistically diverse members. However, they are facing the same problem that [...]
"Communication is the most important part of leading change.” “It’s important to communicate the importance of this change to everyone at every step.” “We’ve got to make sure people understand how important this [...]
