Community Archives

Member service: all for one and one for all

Member service: all for one and one for all

"Customer service shouldn't just be a department; it should be the entire company." Tony Hsieh, CEO, Zappos  Solidarity. From shoe sizes to financial requests, the days of siloed ownership for the customer experience are behind [...]

Sexual harassment still exists

Sexual harassment still exists

 The recent sexual harassment allegations against New York Governor Andrew Cuomo provide clear examples of how not to be an inclusive leader. His response is demonstrative of a person who—at a minimum—has not [...]

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