Since mid-February, my social media feeds have been filled with posts from disgruntled connections who have filed their 2018 taxes. Also, there has been no shortage of news stories covering taxpayers’ shock and anger at [...]
January saw the arrival of new faces in Washington on both sides of the aisle following last year’s highly contentious midterm elections. While credit unions still have support in both parties, new members of [...]
At Weber Marketing Group, we unlock brand insights that shape human behavior. We then influence this behavior by crafting emotive creative built on solid strategy formed from intelligence. Pretty cool, eh? I really like this [...]
People LOVE stories. We crave stories. Without them, we wouldn’t have movies or music. I can’t remember any conference I’ve been to where the keynote speaker didn’t tell a story to [...]
Some people—about 1 percent of the population—can use their right and left hands equally well. Right now, credit union leaders must learn to be similarly ambidextrous—prepared to lead with either their right [...]
Towards the end of 2018, Android users were able to choose among 2.1 million apps. At the same time, Apple's App Store remained the second-largest app store with almost 2 million available apps. That’[...]
We work with a large and growing number of credit unions considered best practices when it comes to serving lower-income and underserved communities. These credit unions are inspiring, and have each built resilient and profitable [...]
I recently took a trip and my flight reminded me of the challenges we have in the industry today. Many industries are ahead of banking in the transformation process. While credit unions are learning how [...]
A February visit to credit unions high in the Andes Mountains of Ecuador proved quite eye-opening for some members of the Iowa Credit Union League (ICUL). “International exchange provides an enlightening experience that often challenges [...]
How do you connect with members? Phone? E-mail? In-person? Carrier pigeon? Owl? This is not Hedwig. Each have their drawbacks, especially the pigeons, since they’re extinct. Who answers their phone anymore, and we all [...]
I remember the first time I was offered the opportunity to supervise someone. I had completed a business degree and was working at the Utah Credit Union League as a manager of consulting services. And [...]
In 2004, the U.S. Senate passed Resolution 316, recognizing April as National Financial Literacy Month to “raise public awareness about the importance of personal financial education in the United States and the serious consequences [...]
If you have ever had a conversation with parents-to-be prior to them actually becoming parents, you have probably heard assertions like: “My kids will only have 30 minutes of screen time each week.” “We will [...]
Most Americans have a credit card in their wallet; in fact, between 2016 and 2018 credit card accounts increased by 4.1%. A common misconception among those in the payment space is that millennials are [...]
What job causes your credit union to hire a website? Famous Harvard professor Clayton Christensen asks a similar question about milkshakes, which has become the most well-known example of his Jobs to be Done theory [...]
