The way consumers manage their financial lives has changed dramatically over the last 10 years—or since the introduction of smartphones capable of linking directly to credit unions, banks, brokerages and all other manner of [...]
This year has already seen huge innovations in how financial institutions interact with their communities and members. Staying ahead of trends, technology advancements and best practices is no small feat, and doing it alone leaves [...]
Companies that connect their talent planning to their strategic planning do better. In your strategic planning process, your credit union identifies the most important business opportunities and develops strategies to capitalize upon them. In your [...]
One of the endearing things about being part of the global credit union system is that when bad things happen, it is always local credit unions that first step in with relief on the ground. [...]
The influx of new technology into the mortgage industry over the past decade has dramatically changed how lenders, buyers, and vendors conduct their business. However, while technology is pushing the boundaries of age old practices [...]
Welcome to episode 17 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. I’m excited to announce that Michael Reuter is joining me as today’s guest! In [...]
Credit unions face more competition than ever before. But unlike past decades, the real threats don’t seem to be from other depository institutions. In every sector of credit union product offerings, new competitors are [...]
I must admit that I was late to the game...The Game of Thrones that is. In expert binging fashion, I watched seasons 1-7 in about two weeks. Don’t judge me! I think watching [...]
This is a continuation of "Unseen Credit Union Competition". Last time, you saw what members receive after buying a car or home. Now, we rewind to the buying process itself. Car Dealers & Credit Unions: [...]
Your website is your most important branch. It gets more visitors than any physical location, and it’s where your younger members will most likely go first. That’s why it’s essential that every [...]
The methods of attracting and retaining credit union members have changed dramatically in the last five to 10 years. Suddenly, public relations tactics, not marketing, are preferred for driving revenue. Bringing in new members used [...]
One truth that I share with anyone who’ll listen is how reaping the rewards of building strong relationships develops and evolves over time. A great example of what’s possible, once the proper foundation [...]
Two members of our team attended and presented at the Financial Brand Forum in Vegas this Spring, and we had a blast! But more than just having some fun, we also learned a lot about [...]
During a recent dynamic brand workshop working with a credit union partner in the Southeast, a leadership team member made the following observation about their credit union culture: "We must always be more than a [...]
Last article we talked about the importance of investing in your leaders and making sure they were leading your organization in the most effective manner. In previous articles we’ve talked more globally about your [...]
