Managing people is part art, part science and infinitely complex. Recent criticism during these interesting economic times often centers on the dissatisfaction employees find in their work. While employers scramble to recruit and retain the [...]
This quote, “A Part, Not Apart”, was on a water bottle I recently purchased from REI, and at first glance, I didn’t pay much attention to it. I bought it mostly for the cute [...]
Since the invasion of Ukraine, the U.S. federal government has been monitoring potential increased vulnerabilities for U.S. businesses and infrastructure. So far, the attacks have been focused on Russia and Ukraine including denial [...]
Over the past two years of the pandemic, we’ve seen heightened scrutiny from Congress and regulators regarding discrimination in the home appraisal process. While multiple factors have led to such scrutiny – including the inability [...]
Credit unions are highly people-focused (member and employee). I am not impartial since my whole career has been in the credit union industry, and I believe it is filled with amazing, caring, and empathetic people. [...]
If you’ve met me, virtually or otherwise, you’ll know I’m an avid birder. It’s a passion that provides much-needed balance to my life: the restorative calm of nature versus the catalytic [...]
“Just fish where the fish are.” Sound marketing advice when trying to place your credit union marketing message where those members you’re seeking to attract are. It makes total sense. If you want to [...]
Throughout my years as a credit union marketing consultant, I’ve witnessed countless interactions between staff, managers, CEOs, Boards and members. Some of those interactions were impressive, while others were absolutely cringeworthy. I’ve noticed [...]
The term ‘payments orchestration' seems to be everywhere, but what is it? As defined by PaymentsJournal, payments orchestration is: A Payments Orchestration layer manages and unifies payments from diverse gateways, payment methods, 3rd party services, [...]
No one wants to become a casualty of the Great Resignation. But utilizing traditional people metrics alone won’t provide the insights needed to create higher employee engagement levels. By gathering additional data points, we [...]
Cybersecurity needs are driving significant managed security service provider (“MSSP”) growth. Managing cybersecurity in-house is an increasingly difficult task, especially for small and medium enterprises (“SME”). Threats are constantly changing and becoming more difficult to [...]
Have credit unions peaked when it comes to auto loan growth? The question grows louder as credit unions’ share of auto loans slowly shrinks against steady pressure from competitors. After the Great Recession of 2008, [...]
It is undeniable that the overdraft service environment has changed in the last two to three years. In order to minimize the impact of industry changes and recent market shifts, now is a great time [...]
Several times, I have picked up a book, article or conducted a Google search trying to better understand the basics and general culture of cryptocurrency and blockchain. I’m sure I’m not alone in [...]
Members and employees new to credit unions are often left scratching their heads when it comes to the industry’s distinctive vocabulary. This article will not focus on weighty matters of public policy, nor will [...]
