It’s easy to leave a credit union
As I write this article, it occurs to me that I may have written about this incident before. Since there are a number of lessons to draw from life experiences, I’ll continue. My insurance [...]
Community Archives
Why the World Credit Union Conference works
“People Make Glasgow” is the slogan for Visit Glasgow, Scotland’s tourism bureau. But after attending the 2022 World Credit Union Conference (WCUC) hosted in Glasgow this past week, you could easily make the argument [...]
988 – A lifeline for your members and you
We have experienced compounding damage to our collective mental health in the last few years. If we were looking for a silver lining with all of the disruption and trauma, it would be normalizing mental [...]
A plan to re-energize and reposition credit unions for future success: Part 2 – A plan to make it happen
Back in November of last year, I identified the idea behind a plan for the credit union industry to consider a “makeover” that would be dramatic and purposeful (maybe even radical). By way of quick [...]
Member retention: Identifying and serving member needs, sans small talk
Publisher’s Note: CUInsight is hosting a free webinar featuring J.J. Slygh on Wednesday, August 10th titled, “Your Members Are Cheating on You: How to Capture Their Business with Intelligent Automation.” We hope you’[...]
Financial well-being for all and the birth of a credit union
Co-authored by Andrea Molnau, Minnesota Credit Union Foundation You don’t often see articles co-authored by the executive directors of your local state credit union foundation and the National Credit Union Foundation. That’s ironic [...]
The CUInsight Network podcast: Portfolio management – 2020 Analytics (#37)
Thank you for tuning in to episode 37 of The CUInsight Network, with your host, Lauren Culp, Publisher & CEO of CUInsight.com. In The CUInsight Network, we take a deeper dive with the thought [...]
I love conflict
I love conflict…..said very few people ever, especially in the credit union space, myself included. Credit unions as an industry and the people in it are nice. We care about each other, our members [...]
5 elements credit union websites need to help members weather inflation
Credit unions are known for being there for their members. But what happens when your members aren’t “there?” Since the pandemic, branch traffic has declined as much as 35% to 50%. At the same [...]
You don’t have to like cannabis to bank cannabis
The cannabis industry is known for having passionate supporters, business owners, and customers who proudly advocate for their product and its benefits. So, does that mean you have to be “pro-cannabis” to bank cannabis-related businesses ([...]
Why habits, not heroics, are key to credit union success
Which is more important to the success of your credit union—heroes or habits? The notion of a hero is certainly tantalizing at first glance. Who doesn’t love the idea of overcoming impossible odds [...]
The power of bite-sized learning modules
Education is one of the most powerful tools available to our society; it has the capability to radically change people’s lives for the better in ways we can’t even imagine. While all facets [...]
5 ways to effectively tell your credit union story in the digital era
Credit unions. The cooperative model was designed to meet the financial needs of everyday people. That’s how the movement began, and that’s still where it holds power. Structure is one thing, but emotions [...]
Supporting financial inclusion in the fintech space
What percentage of venture capital (VC) funding goes to Black, Latinx and female entrepreneurs? If you guessed somewhere near each group’s share of the population, that would be roughly 13% for Blacks, 19% for [...]
Everybody loses without access to overdraft services
No overdraft fees may sound consumer-friendly — until you realize that people will still overdraw their accounts and need a way to meet short-term liquidity deficits. What does "no overdraft fees" really mean? For some consumers, [...]