Women in leadership positions in credit unions: Follow your intuition
Have you ever been driving and for some reason you just know that you should turn right even though your destination is to the left? Or you go to an event that you truly don’[...]
Community Archives
Stuck between gears
A couple of weeks ago, I pulled my bike off the garage wall, checked the tires, and started for a leisurely ride without a chartered destination. My goal was to spin and explore. My neighborhood [...]
7 proven ways to make your credit union website easier to navigate
Your navigation system is one of the most important parts of your credit union website design. A good navigation system helps people easily find what they want; and a poor one causes people to bounce [...]
5 tips to improve the quality of feedback we provide
Feedback can be impactful. The type of impact is often in large part based on two factors. The intention we have when giving it, and how well crafted our message is. The intention is hopefully [...]
The how to guide for PPP round two
The Small Business Administration (SBA) announced the Paycheck Protection Program (PPP) will restart on January 11, 2021 for community lenders who support diversity and minority owned small businesses. Community lenders are specially designated institutions that [...]
3 ways credit unions can help members with the new stimulus payments
As the second round of economic impact (stimulus) payments begin rolling out, we want to provide some advice for credit unions on how to best help their members. The Foundation provided some guidance during the [...]
Stake your claim in 2021: How to stand out from the crowd
Make this new year, THE year your credit union stakes a claim. Puts a flag in the ground. Marks your territory. Drops a pin. Only then will you be able to rise above being a [...]
Who knew? Educators Credit Union’s COVID video banking quick fix is our new future
As we reflect back on 2020, it’s tragically funny to recall our early optimism. We all have that embarrassing “best year ever” social media post or personal goal that was put on hold when [...]
Finding the right debit and credit card analytics tools
Publisher’s Note: CUInsight is hosting a free webinar Wednesday, January 20th titled, Finding the Right Debit and Credit Card Analytics Tools: Takeaways to Help Your Portfolio Performance Breakaway in 2021. We hope you’ll [...]
New state regulations will strengthen personal privacy protections
We know this fact: changes in laws and regulations always trail behavioral changes. This truism is playing out in the consumer privacy space. Since more consumers now care deeply about how their personal privacy can [...]
7 marketing tasks that are often overlooked
If you’re like many people, you’re happily putting 2020 in the rearview mirror and looking forward to the open road of 2021. New opportunities. New processes. New strategies. Fresh perspectives. We’re all [...]
The Jelly Belly effect
I’ll never forget the first time I ate a Jelly Belly. On that day a whole new world was revealed to me and all children of the eighties. No longer were jelly beans bound [...]
Vendor management basics
Let’s face it, every industry relies on third party technology and service providers to help power their business. This is nothing new and a widely accepted business practice. Vendors help deliver products and services [...]
George Bailey vs Mr. Potter – the story of charities in 2020
Welcome to 2021. No doubt most of us have heard enough platitudes and tired phrases over the past twelve months to last us a decade. Unprecedented, uncertain, the new normal, and shocking but not surprising [...]
Leadership during the worst best crisis
Whew! We made it to 2021! And so far, so good. We still have Betty White and Gloria Gaynor. 2020 did not get them! I’ve been reflecting on 2020 and the cluster that it [...]