Credit unions love to talk about (and rightfully so) the member-owners that make our industry so unique and differentiated for consumers. Having member-owners is a distinction upon which our industry must never lose focus. However, [...]
While marijuana has been legalized to varying degrees in 33 states (as well as the District of Columbia and Puerto Rico), many financial institutions remain hesitant to offer banking services to marijuana-related businesses (MRBs) because [...]
The coronavirus pandemic has dramatically shifted the way we do business. Especially for those in marketing and public relations for credit unions. Many of the traditional ways of reaching our members had to be sidelined [...]
The pandemic changed many logistical elements of employment. Employees had to figure out how to work from home, while simultaneously making other at-home adjustments. Managers spent months adjusting to these same work-life changes, while also [...]
Editor’s Note: CUInsight is hosting a free webinar on this topic Wednesday, August 5 titled, Navigating Uncertainty: 3 Ways to Prioritize Member Experience During COVID-19. We hope you’ll join us! Register here. [...]
There are two mistakes many of us are making in our communication right now. Your members, colleagues, and employees are navigating unprecedented uncertainty. It’s tempting to think that they are turning to you for [...]
Thank you for tuning in to episode 82 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
Imagine you need to add a quart of oil to your car. You pop the hood and grab your funnel. As you start to pour, you realize the funnel has several holes in it—more [...]
Did someone say “digital transformation”? Ok, that was everyone shouting it at the same time. Got it. I’m glad we made that transition. It’s all done by now, I presume? You’ve had, [...]
COVID-19 has wreaked havoc on the economy with the auto industry and CU auto lending being no exception. March, April, May and June new vehicle sales were down 41%, 60%, 29%, 20% respectively, compared to [...]
Consumers are increasingly concerned about the security of their sensitive personal information. This is especially true related to financial data—and with good reason, given the prevalence of cybersecurity threats targeting the financial industry. As [...]
Here we are. Just past the mid-point of 2020. 2020, the year of perfect vision. What we have gotten thus far seems like anything but perfect vision. The year began with several tragic events, then [...]
Ethical business is the new way of doing business, and it’s a nonnegotiable. If building a trustworthy brand was important before a global pandemic and national tensions, it’s even more important now. More [...]
"Redlining" is the discriminatory practice of fencing off areas where banks avoided investing based on community demographics. This unfair practice increased following the Second World War as a large influx of minority veterans and their [...]
Online banking services continue to grow in popularity and demand. However, it’s important to take a closer look at the full value of the branch experience – and make sure important features and options are [...]
