3 unconventional ways (and a bonus) to get motivated
Its Wednesday, you have made it through half of the week and you are eyeing the weekend. You might be looking at your computer right now knowing that you have work to do but just [...]
Community Archives
3 ways to win the war for board talent
There’s an old adage that if you want to get something done, find someone busy to do it. And there’s a limited supply of those busy people. Put those two ideas together and [...]
Bankers associations’ opposition to mergers does a disservice to member banks and to consumers
Recently, the Independent Community Bankers Association, or ICBA, set up a new task force to establish a game plan to somehow paint credit unions’ acquisition of bank accounts as a disservice to taxpayers. In the [...]
How do you discover team strengths?
“If you judge a fish by its ability to climb a tree, it will live its whole life believing that it is stupid.” – Probably Not Albert Einstein* How many new positions- roles that did not [...]
What can your credit union learn from Microsoft?
“When the rate of change outside is more than what is inside, be sure that the end is near.” Even though this cautionary quote from Azim Premji wasn’t initially meant for one of America’[...]
Six PR pitfalls to prevent
How can my organization get free press? I’m often asked that question. The answer, though it sounds simple, requires work. Yes, work! You may be familiar with the story about Picasso in the diner. [...]
The CUInsight Experience podcast: Lois Kitsch – Trust the Process (#27)
“Truly trust that life works and that things will work out.” - Lois Kitsch Welcome to episode 27 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s [...]
Logos, tattoos and brand loyalty
When partnering with credit unions on brand and member experience programs, one of the examples we use regarding brand loyalty is Harley-Davidson fans who get some version of the company logo tattooed on their bodies. [...]
Hire one today
Young professionals play a critical role in the future of the credit unions you tend, the communities you serve, and world we call home. Managers and executives alike have their preferences, sure. But today is [...]
Create a win-win by reducing member anxiety
Leading consulting firms, such as Forrester and Bain & Co., have long maintained emotions are key in shaping customer experience (CX) perceptions. Bain reports reducing anxiety as the key emotional element of customer experience in [...]
Three ways credit unions can enhance their credit card programs
Credit card programs are one of many areas where the credit union difference shines. Credit unions generally have lower interest rates and a responsible reputation, based on the comparatively low industry delinquency and charge-off rates [...]
How to survive when you have to make an unpopular decision
It happens to every credit union leader. A situation comes up, and a decision has to be made. Half of your team wants to go one way; the other half wants to go another way. [...]
Explaining the credit union difference to millennials
As credit unions are continuously on the hunt for the attention of the elusive millennial, it’s important to understand what “bait” is needed to attract their generation. Millennials have been credited with both the [...]
Does your branch support millennials?
Millennials use branches 50% more than Baby Boomers. Do your branches support them? One of the biggest questions in retail banking is “What will happen to branches as demographics shift to younger generations and technology [...]
Regulators launch review of 2009 overdraft rule
As a requirement of the Regulatory Flexibility Act (RFA), the Consumer Financial Protection Bureau (CFPB) recently announced its intent to review the 2009 overdraft rule. This rule requires consumers to affirmatively consent — or “opt in” — [...]