The word “auditor” gets tossed around a lot in the credit union industry. With various audit requirements and different groups of auditors coming and going, it is genuinely confusing! As someone who has held many [...]
Conversations about race can be a difficult journey. The topic is laced with colloquial phrases and misnomers. A simple expression can provoke deep emotions and misunderstandings. I have grown up hearing the phrase “playing the [...]
If you follow CUInsight, you’ve undoubtedly heard Jill Nowacki’s philosophy of doing what lights you up. While my career in credit unions is extremely important to me, hiking and backpacking is what lights [...]
Currently many financial institutions find themselves having excess liquidity and are experiencing net interest margin (NIM) compression. In response, ideas to enhance yield through riskier investments and/or expanding credit boxes to serve lower credit [...]
As technology advances, so have the cybersecurity threats and challenges credit unions face along the way. These threats are further illuminated as the NCUA encourages credit unions to “strengthen their institution’s cyber vigilance and [...]
A digital strategy needs to incorporate all aspects of the member experience. It’s critical that pain points be addressed throughout all interactions, as the weakest touch point is often the one most remembered. In [...]
Is there a lazy co-worker who bothers you? A manager who only cares about impressing her higher ups? A client who is trying to be as difficult as possible? A universal problem in conflict is [...]
Of all the major decisions that loom in the wake of a credit union merger, perhaps none is fraught with more political and interpersonal ramifications than what the board of directors should look like after [...]
With nearly four decades in the construction industry, Tom Kennedy has seen a lot, done a lot and guided clients and institutions through both times of recession and major construction booms. As President of La [...]
Flexible work is the doom of work. With businesses all over the world asking their employees to work from home, remote work has become the new standard for global businesses. Some of the advantages of [...]
The National Credit Union Administration (NCUA) released its Q1 2021 data. Here are some key performance indicators: Total loans outstanding increased $49 billion, or 4.4%, over the year ending in the first quarter of [...]
If you haven't read Josh Mitchell’s article in the Wall Street Journal titled “Is the U.S. Student Loan Program Facing a $500 Billion Dollar Hole. One Banker Thinks So,” I would encourage you [...]
Many years ago, my partner and I moved into a new house in a new neighborhood. It was a beautiful house in a wonderful area. Some of our neighbors greeted us with the simple “Hello! [...]
Thank you for tuning in to episode 114 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at CUES. CUES is [...]
I’ve led strategic planning sessions with senior leaders at some of the nation’s leading credit unions over the last 30 years, and what I’ve learned in the last two months is that [...]
