We remember what makes us laugh or smile. We often recount (somewhat less funny) versions of laughter-inducing events to our family, friends, and coworkers. It’s no wonder, then, that Super Bowl advertisers trip over [...]
The recently released World Council of Credit Unions’ 2018 Statistical Report illustrates the continued growth of credit unions and cooperatives, with 274 million members worldwide—an increase of 14 million from the year before. What [...]
As credit unions increasingly embrace diversity, equity, and inclusion (DEI) initiatives and seek to better represent and serve their ever-changing communities, understanding the regulatory components that touch such initiatives is an important starting place. For [...]
Last week I was running around town making local connections. I truly love doing that. I like to frequent local Ma & Pa shops and give them business. Business from me personally and business from [...]
It seems like time is passing more quickly than ever! With the holidays looming, and more team members enjoying time off, it’s becoming immensely difficult to juggle the daily operations of the credit union, [...]
There’s an old saying that says “There are lies, damn lies and statistics.” I thought of this quote when I read a recent J.D. Power report that shared statistics and conclusions regarding customer [...]
If you categorize website functionality using the crawl, walk, run framework, the types of features that fit into each of those stages have changed significantly in the last handful of years. While strategically placed call-to-action [...]
It’s been well-documented that acquiring new members is far more costly than growing relationships with the ones you already have. It’s just one reason that building member loyalty is a priority for most [...]
You’ve probably heard the story about the employees who were riding bicycles with square tires. While they were working incredibly hard to go bump-bump-bump down the way, someone ran alongside them and said: “Hey, [...]
Meet Dave Sullivan, VP of Marketing at People Driven Credit Union (PDCU). PDCU is a full-service financial institution that has been helping members and their families since 1928 and currently serves 25,000 members. Like [...]
Credit unions, as not-for-profit cooperative financial services providers, stand out in the competitive landscape by helping members achieve their dreams. As credit union enthusiasts, we all know the value and impact credit unions make on [...]
At the 2019 CUNA Council Conference, I sat down for an interview with Mike Lawson of CU Broadcast. The goal was to help eliminate some the confusion around new terminology springing up as the digital [...]
That’s it. All these articles, conferences, whitepapers, and trainings, and the solution was just getting bath mats. How has no one told you this before?! The insight of a lifetime! If only it were [...]
Culture is a buzz word, and a term that everyone seems to be talking about these days. But have you ever stopped to think, really think, what culture is, why it is important and why [...]
Credit union leaders are always in search of new ways to better serve members and add value to their lives. While your organization doesn’t chase shareholder returns in the same way that other financial [...]
