Impact of changing consumer behavior on debit cards and P2P payments
We can liken the events of 2020 to a toddler or teenager’s tantrums. Like a widely dramatic mood swing, day to day we never knew what would come next. It taught us how to [...]
Community Archives
Jerry Maguire and ethics
The blockbuster movie Jerry Maguire turns 25 this year, which means I’ve been saying “Show me the money” for longer than several of my colleagues have been alive. That stings as much as learning [...]
Debate about CUSO ruling misses the point: The biggest threat to banks is Amazon
There’s been a lively debate going on around the National Credit Union Association’s (NCUA) proposal to extend the lending capabilities of Credit Union Service Organizations (CUSOs), with a final vote of 2-1 in [...]
Buildings don’t get the credit they deserve
Buildings often don’t get the credit they deserve. They ground your organization and play a deep, cultural role – even when many employees aren’t there. They serve as a physical embodiment of your brand, [...]
Avoid the perils of inadequate, undocumented overdraft policies and procedures
The Consumer Financial Protection Bureau (CFPB) has reversed course on its January 2020 policy statement regarding the prohibition on abusive acts or practices “to better protect consumers and the marketplace … and to enforce the law [...]
6 critical documents to dust off and review before you wrap up your spring cleaning
Birds chirping. Ice melting. Packing away the suede boots and swapping them out for sandals and flip flops. As we wash off the salt gunk from our vehicles (if you’re in the south you [...]
The status quo is resilient
We are all creatures of habit. Some habits are good. For example, some simplify our lives by allowing us to do everyday things without a lot of mental effort, like putting both feet on the [...]
The top 3 cost-saving benefits of outsourcing collections
Most businesses—credit unions included—are always looking for ways to save on basic operational costs. Efficiency is the name of the game when you want to keep your members happy and, ultimately, pass on [...]
CU CEOs need CMOs ASAP & PDQ
One of the great things about working with credit unions of every size all over the country is that they’re all so different. Every CU has its own interesting culture and unique way of [...]
Cannabis banking: How well do you know your members?
With the growth of legal medical and recreational cannabis programs across the U.S., a well-developed playbook has emerged which can help credit unions bank the cannabis industry more efficiently and effectively. A key component [...]
The rise of digital ID: It isn’t all the same
Given the vast percentage of online financial interactions members have with their credit union, credit unions could really use a reliable digital authentication solution. If only you could simply ask for a physical ID in [...]
The anatomy of a credit union data transformation playbook
A credit union’s mission is to serve its members. In the past, that was traditionally accomplished by personalized service delivered by loving branch talent. Today, credit unions have the opportunity to harness their data [...]
Six reasons to attend CUNA Finance Council Virtual Conference
Considered the premier education and networking event of the year for credit union finance professionals, CUNA Finance Council Virtual Conference is scheduled for May 18-20. The conference offers a robust slate of speakers, sessions, tools [...]
How U.S. consumers are shifting their credit card and debit card usage when shopping online
The past year has brought changes and adjustments to almost every aspect of daily life. The way we socialize, exercise, entertain ourselves, and conduct the most basic daily activities have all changed. As consumers attempted [...]
Is your agency a catalyst for innovation & results or an anchor?
2021 will be an incredibly challenging year for financial institutions. Many organizations experienced net income declines in 2020 and in a recent study 51% report that they expect similar performance this year. No doubt, the [...]