The conference room smelled of strong coffee and jelly donuts. Eyes rolled when the suited fella walked into the room for his day-long tantrum. It was the first sales training event I had ever been [...]
On average, a credit union has between 60-100 data sources. This alone feels overwhelming, but when attempting to harness this data to generate insights to help improve your members' lives, it simply feels daunting. This [...]
Something isn’t quite right, but you aren’t exactly sure what. Progress seems slow when your team has to work on projects together. Individually, they are all committed, smart, hardworking, and productive, but together [...]
Updated 8.10.2022 One question I’ve been asked since starting The CUInsight Experience podcast in January of 2019 is “where can I find a list of the books mentioned on the show?” Ask [...]
The current economic conditions across the country have magnified the personal challenges and life stresses felt by credit union members. Interest rates are up; loan payments are up; fuel and food prices are up; unemployment [...]
On February 22, 2022, the National Credit Union Administration (NCUA) issued Letter to Credit Unions 22-CU-03 to advise federally insured credit unions about special purpose credit programs (SPCPs). SPCPs are credit assistance programs for economically [...]
Obtaining members is essential, retaining members is critical. Current research uncovered that “emotionally connected” customers (of banks) and members (of credit unions) provided six times the lifetime financial value over a “satisfied” customer or member. [...]
As gas prices soar to record highs this summer, the automotive industry is getting a power surge from hybrid and electric vehicles (HEVs). Consumers seem to be getting on board with the federal government’s [...]
It’s no secret that smaller credit unions, like small businesses, simply can’t always compete with larger financial institutions and fintechs. What small credit unions have, however, that larger financial institutions do not, is [...]
“Should I stay or should I go?” Not only is that one of the best lines from a Clash song ever, but it’s what each of us asks ourselves from time to time when [...]
As I write this article, it occurs to me that I may have written about this incident before. Since there are a number of lessons to draw from life experiences, I’ll continue. My insurance [...]
“People Make Glasgow” is the slogan for Visit Glasgow, Scotland’s tourism bureau. But after attending the 2022 World Credit Union Conference (WCUC) hosted in Glasgow this past week, you could easily make the argument [...]
We have experienced compounding damage to our collective mental health in the last few years. If we were looking for a silver lining with all of the disruption and trauma, it would be normalizing mental [...]
Back in November of last year, I identified the idea behind a plan for the credit union industry to consider a “makeover” that would be dramatic and purposeful (maybe even radical). By way of quick [...]
Publisher’s Note: CUInsight is hosting a free webinar featuring J.J. Slygh on Wednesday, August 10th titled, “Your Members Are Cheating on You: How to Capture Their Business with Intelligent Automation.” We hope you’[...]
