Committed to change – Leadership must DOs
I recently had the opportunity to slow down just a bit and give some thought to what I admire about several of the leaders in our credit union movement. These leaders are probably names that [...]
Community Archives
Tradition is the albatross around the neck of progress
May 2nd was a big day for the National Credit Union Foundation because it was the start of our first in-person Development Education (DE) program since 2019. It was thrilling to be face to face [...]
Welcoming Veterans home to your credit union
I recently came across an emotional and powerful video of a Vietnam Veteran returning home after his Honor Flight. Hundreds of active-duty men and women standing in silent salute lined up in dress uniform to [...]
Grit alone won’t cut it: The people who walk with us
I was raised by very kind, extraordinarily gritty, and determined Midwesterners. They expected me to give my best and do the hard things first before enjoying a bit of fun. My mom taught high school [...]
The value of honesty
Intro by Jack Antonini We live at a time when traditional values are being challenged nearly every day. As credit union leaders, we embrace traditional values, such as People Helping People, the mission of the [...]
Managing auto portfolio risk: Tactical strategies and questions to ask
In today’s economy, the efficiency of recovery efforts is affected by many factors—from compliance and regulatory changes to consumer trends and lending preferences. Specifically, impacts of the pandemic, such as the increase in [...]
Five ways to keep overdraft fees in perspective
When a member overdraws an account, there are rules in place that determine whether or not the item will be paid, and whether or not the member will be charged a fee. Recent noise about [...]
What if we interviewed like a 5 year old?
Interviews. Does anyone prepare for an interview thinking, “Oh man, this will be epic!”. I mean I am sure someone out there does, but it sure as heck isn’t common. I was listening to [...]
What makes you so relevant you are impossible to forget?
Members, prospective members, and employees ask three questions every day: Why you? Why now? What makes you relevant? They ask it when deciding to begin a relationship with you. They ask it when they are [...]
5 factors driving the growth of digital wallets
The financial industry has been anticipating the death of cash for years, pointing to the adoption of smartphones and digital payments as catalysts. But while cash isn’t quiet dead, The Global Payments Report from [...]
Innovative strategies to grow your credit union
Let’s face it – business as we know has changed. If the last two years have taught us nothing else they have taught us that our lives, our credit unions, our health, our members – things [...]
Leadership Rx for slowing The Great Resignation: “Don’t be a boss-hole”!
The global covid-19 pandemic has caused major upheavals in the American business, economic and political sectors perhaps most importantly the workforce. Resent data suggests the pandemic-era labor trend aka the Great Resignation is continuing. Business [...]
The CUInsight Experience podcast: Lucas Tindell – Invest your time (#134)
Thank you for tuning in to episode 134 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Allied Solutions. Allied Solutions is focused [...]
How to use a digital document management system to spring clean your CU’s loan processing workflow
Does your credit union’s loan department still find itself bridging the gap between manual loan processing involving paper-based loan files while starting the transition toward an automated workflow? If so, you are not alone, [...]
The CUInsight Experience podcast: Book list
Updated 5.20.2022 One question I’ve been asked since starting The CUInsight Experience podcast in January of 2019 is “where can I find a list of the books mentioned on the show?” Ask [...]