Helping members adjust to the new contactless way of life
We are now about a month into our new, isolated way of life, and while this will never feel like “normal,” I must admit, it still boggles my mind when anyone still wants to do [...]
Community Archives
I wish
Hello, all you cool cats and kittens! Crud. Sorry about that. I’ve been quarantined for the last 102 years (approximately) and have watched way too much “Tiger King” on Netflix (don’t judge…you’[...]
Three management ideas to help your organization’s Sandwich Generation
The Sandwich Generation refers to the group of people who provide care for their own children as well as their aging parents. It was a heavy burden to carry before COVID-19, and now these individuals [...]
Five things to learn from surviving this crisis
Someone once said, “What matters most is how you walk through the fire.” For many of us, what we’re experiencing as a result of this pandemic crisis is akin to walking through fire. It’[...]
Credit unions step up amid coronavirus pandemic
Credit unions inherently support the communities in which they operate. It’s in our DNA. In times of trouble or natural disaster, credit unions have always taken on the role of financial first responder. It’[...]
The CUInsight Experience podcast: Bo McDonald – Meaningful work (#69)
Thank you for tuning in to episode 69 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
4 reasons ongoing communication matters during COVID-19
The coronavirus brought many businesses to a halt nearly a month ago with uncertainty continuing to surround the impact of this pandemic. Many governmental agencies globally are encouraging citizens to limit their movement and stay [...]
Is marketing an essential function in credit unions during the COVID-19 crisis?
I’ve been around a long time and remember vividly this very question being asked in preparation for Y2K. The answer then was “No, it’s not essential if the world ends when the clock [...]
Privacy: A guide for people Part 1 – Things your credit union can do
Privacy. Buzzword doesn’t even begin to describe it. You discuss it in your board meetings. It’s mentioned ad nauseam on news stories at every level. It played a major role during the coronavirus [...]
Good governance means sound preparation
The existence of a voluntary Board of Directors elected from among the membership is one of the most essential elements of the credit union movement. But, the time-honored tradition of service to the credit union [...]
How to strike the right note and help business owners now
Credit unions are eager to provide the SBA’s new Paycheck Protection Program loans to qualified business owners. As part of the Coronavirus Aid, Relief and Economic Securities (CARES) Act, the program is meant to [...]
What to do when you get triggered – difficult relationships in difficult times
There’s a humorous video circulating social media. A man is given a choice to be “A - Isolated with your family and kids or B - …” without even waiting to hear what B is, [...]
What credit unions should know about protecting their portfolios in uncertain times
As everyone reading this is well aware, credit unions are special. No other financial institution exists with the mission of serving the well-being of their customers above all else, like credit unions do for their [...]
Women in leadership positions in credit unions: Working remotely – are you ready?
Other than 2 years of my career, I have always been an entrepreneur working from home. Yes, I’ve gone to an office, facilitated training in an office, recruited in an office and had team [...]
A commercial real estate apocalypse?!
AUTHOR’S NOTE: I presented a speech on this topic in early December 2019, before COVID-19 was part of our daily news. Now, with the introduction of COVID-19 and everything it introduced into our world ([...]