One of the most challenging aspects of underwriting and validating high-risk accounts pertains to collecting, managing, and evaluating data. To adhere to the complex web of regulatory and compliance protocols, serving high-risk accounts requires extensive [...]
In the last century, credit unions were formed with the concept of “people helping people.” Credit unions filled a niche in the financial marketplace that banks did not serve well. Credit unions competed on price, [...]
Thank you for tuning in to episode 93 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance transforming data into actionable insight [...]
It’s hard to believe that we’re almost eight months into the COVID-19 pandemic. The last several months have given us a roller coaster of an economy that has left many consumers financially-vulnerable and [...]
As we prepare to celebrate International Credit Union Day for the 72nd consecutive year on Thursday, October 15—it is important to recognize that this might indeed be the most important ICU Day celebration ever. [...]
There is a parable used in the healthcare industry that has changed the way I think about serving people. I would like to share this parable, which I heard told by Dr. Rishi Manchanda, the [...]
Increasing compliance and security requirements across the financial services industry are, ideally, designed to provide consumers, financial institutions and governing bodies with peace of mind that sensitive data is being adequately protected and key regulations [...]
Data of all sorts is growing at an explosive rate. Billions of gigabytes are generated every day, and it’s getting worse. The sheer amount of it is staggering. Data comes from smart phone apps, [...]
We can take some educated guesses about Halloween trick-or-treating this year. Traveling house to house, crowding on the stoop, taking candy from a universal bowl: none of it sounds too prudent. And Halloween parties, even [...]
“Empathy is a hard skill to learn because mastery requires practice and practice means you’ll screw it up big time more than once. But that’s how practice works.” - Brené Brown Empathy has [...]
This year has us examining everything with a new perspective. Financial institutions are a great case in point. Many are taking fresh looks at outdated policies and procedures, making progress in leaps and bounds. With [...]
To build an authentic brand, you need an authentic culture. It is quite straightforward. If your employees do not believe what your organization says it is about, your brand will be inconsistent. Most people work [...]
Digital innovation can provide a number of staffing benefits that might not be immediately obvious during this unpredictable time. First, if staffing needs are shifting, even temporarily, from needing people to handle in-branch traffic, to [...]
The nature of credit unions has always been to hold and secure sensitive information. For that very reason, many companies choose to partner with payment providers because they need someone to help them meet the [...]
Many of our well-laid-out action plans for 2020 and beyond have been derailed, deconstructed, or delayed. Credit union leaders are experiencing big career-defining moments and, in many ways, some of us are in crisis management [...]
