Member expectations for rapid innovation, digital-first technology and seamless accessibility is impacting everything we do, especially since COVID-19. As the business of payments continues to rapidly evolve, credit unions need to be more sensitive to [...]
In my previous article on this topic, 5 tips to improve the quality of feedback we provide, I wrote about being on the “giving” end of feedback and ideas to help do that well. Now [...]
For any business, large or small, the time between selling a product or rendering a service and having the money in your hands can be the difference between success and failure. This is especially true [...]
The pandemic has made identifying and reducing security gaps even more important for credit unions because COVID-19 has ushered in higher levels of fraud, identity theft and other cybercrimes which cybersecurity experts predict will continue [...]
The 2020 pandemic has given financial institutions of all sizes some serious challenges. Fintechs, banks, and credit unions alike struggled to serve their customers and stay operational throughout an especially difficult year. Nationwide restrictions have [...]
Patrick, 20 “I’m charged overdraft fees all the time. I’m a broke college student who sometimes forgets how much money I have in my account, I shouldn’t be charged $40 for it. [...]
Business lenders have made a multitude of changes over the last year in response to the economic pressure induced by the pandemic as well as the Paycheck Protection Program (PPP). Now that a second round [...]
It can be easy to get drawn into a negative mindset when it comes to regulatory compliance. Following the letter of the (often complex, often gray) law gets overwhelming at times. Now, with a new [...]
As we start out this New Year, many of us are still reeling from the disruptions of 2020. It’s been a challenging 12 months, to say the least. Between branches being closed down or [...]
With every interaction, you have the opportunity to change a relationship. How you handle each interaction determines whether you make it better or worse. Often, we enter these exchanges as equals. Our partner in the [...]
Publisher’s Note: CUInsight is hosting our first Mini-Con of the year on Wednesday, February 17th titled, LEAD. We hope you’ll join us to hear more from our keynote speaker India Gary-Martin! Register here. [...]
Are you burned out? Bored? Coasting? Complacent? Counting down the days to retirement? You spend too much time at work to live this way. Let me give you a little nudge to wake up and [...]
Thank you for tuning in to season 3, episode 102 of The CUInsight Experience podcast, with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. [...]
Publisher’s Note: CUInsight is hosting a free webinar Wednesday, February 3rd titled, Survival of the Financially Fit: TAP-ping into Gen Z. We hope you’ll join us! Register here. It’s been said many [...]
Next month, I get to introduce you to some of the bravest, strongest, and most humble people I've ever known: Cancer patients who have endured overwhelming physical, emotional, and financial trauma. Credit union teammates trying [...]
