Community Archives

Member service: all for one and one for all

Member service: all for one and one for all

"Customer service shouldn't just be a department; it should be the entire company." Tony Hsieh, CEO, Zappos  Solidarity. From shoe sizes to financial requests, the days of siloed ownership for the customer experience are behind [...]

Sexual harassment still exists

Sexual harassment still exists

 The recent sexual harassment allegations against New York Governor Andrew Cuomo provide clear examples of how not to be an inclusive leader. His response is demonstrative of a person who—at a minimum—has not [...]

Empowering members by providing options

Empowering members by providing options

Providing members options when they purchase and pay is how credit unions can provide the best member experience. COVID-19 has brought this idea to the forefront, with more and more consumers choosing to use technology [...]

A missing link

A missing link

On the surface, our business partners and SEG HR leaders understand the value a credit union partnership offers their employees and business, but there is a missing link - the impact report. While business development [...]

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