Community Archives

7 ways to market your book

7 ways to market your book

After receiving an influx of questions about writing and publishing a book, I decided in 2014 to put my advice into an article and publish it on LinkedIn. The regular stream of inquiries continued, and [...]

Rapid reactions from 2020 CUNA GAC

Rapid reactions from 2020 CUNA GAC

From Crasher, speaker, mentor, attendee and now exhibitor, I’ve worn just about every hat at GAC. The event is truly a whirlwind as credit union professionals push themselves to learn and advocate for their [...]

Member experience matters

Member experience matters

Client experience (CX) matters.  It is a predictor of business growth.  In the financial services industry, healthy member relationships give businesses staying power and renewed marketability. Happy members directly impact the bottom line and here [...]