Community Archives

Customer service is not transactional

Customer service is not transactional

Imagine getting new business from a client 25 years after an arduous transaction. Now imagine you received that call without making an overt effort to acquire the business other than simply sending an annual Christmas [...]

“9 to 5” isn’t just a movie

“9 to 5” isn’t just a movie

Jane Fonda brought attention to 9-to-5 when she drafted the script for the iconic film in 1978, but it’s so much more than just an entertaining movie: It’s based on true stories from [...]

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