Community Archives

Consumer centric product design

Consumer centric product design

At their core, effective insurance products and financial services must be customer-centric, benefiting both credit unions and their members. Offerings need to be easy to understand and simple to apply for and administer. Most importantly, [...]

The SPECS model: Part 5

The SPECS model: Part 5

SPECS is a business model designed as a guide to fuel organizational innovation and relevance. The model is especially pertinent today, during COVID-19 and beyond, as relevant distinction is essential for survival. Each letter of [...]

Now is the perfect time to Hike the Hill … virtually

Now is the perfect time to Hike the Hill … virtually

If credit unions aren’t at the table, then we are on it. This knowledge drives credit union leagues nationwide to participate in events like Hike the Hill, where league staff, credit union employees and [...]

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