The Disney approach
Having a great product is no longer enough. Today’s consumers want to have an emotional connection with the companies they patronize, says Jeff James, vice president/general manager of Disney Institute. “Disney has been [...]
Culture Archives
Gen Z is different from millennials in more ways than you might think
The term “digital natives” may have started with Millennials, but Gen Z takes it to a different level: This group has never known the world without the Internet. Gen Z is defined as the group [...]
Executive compensation in a merger
The success of credit union mergers is largely dependent upon CEOs' perceptions of the process. There are typically many unknowns when a credit union is first approached as a merger partner. Of course, human nature [...]
The CUInsight Experience podcast: Linda Bodie – Figuring out what works (#25)
Welcome to episode 25 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Linda Bodie the president and CEO of Element Federal Credit Union in [...]
How to make your sales culture work for everyone
“We are a pride of lions,” the Chief People Officer said. “Everyone participates in the hunt. We run down our prey together.” He was proudly describing the new work culture senior leadership was trying to [...]
Succeeding in a changing market – Part 2
The last article I wrote focused on the things that credit unions should NOT do to in order to help them succeed in a changing market. Some of it was hard to hear perhaps, but [...]
3 keys for designing member experience
Wise organizations know that creating exceptional customer experiences can build loyalty, make employees happier, reduce costs and grow revenue. So how will you create exceptional experiences for the human beings that are your members and [...]
Trust and the Hispanic community
As credit union leaders look ahead and consider whom their borrowers will be five years from now, they are likely to see a different group than they’ve been used to. The United States is [...]
Misery: I’m not your biggest fan
I was at a Chapter meeting recently and overheard someone talking about their “misery” ratio. That’s a new one, so I asked him what he meant by “misery.” He said it was based on [...]
Finding your summer sanity
I’m currently sitting at the beach with my 6 year old fast asleep on the couch beside me. In these quiet moments I’m reminded of just how precious every moment with her is. [...]
The CUInsight Experience podcast: John Spence – Communication is key (#24)
Welcome to episode 24 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is John Spence is a consultant and coach to organizations all over the [...]
Three lessons credit unions can take away from the final, disappointing season of Game of Thrones
It’s been a little under a month since the final Game of Thrones (GOT) episode aired, and while the ashes of King’s Landing’s final, fiery battle have well and truly settled, the [...]
How to build your human capital
It’s Back – The War On Talent! The challenge to find and build a great team. Unemployment is reaching new lows, and for now this economy is rockin’. While that is good news, it means [...]
Why culture is critical to your success
No one wants to work in a bad office environment. As the leader of your organization, you set the tone and expectations for other managers and employees to follow. And even if you feel confident [...]
Four signs you’re ready to make a change
I recently had a lively conversation with a credit union friend about missed professional/workplace opportunities due to fear or resistance to change. We each detailed experience we’ve had and what we learned from [...]