Welcome to episode 26 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Lynette Smith the president and CEO of TruEnergy FCU and serves on [...]
“What are you going to do in 10 years when small credit unions are gone and you are out of a job?” This is what a prominent leader in the credit union industry said to [...]
Being a teacher or being a leader is, at its best, often unpredictable. Knowing how to motivate each student or person on a team can be so frustrating and challenging. I certainly understand the challenges [...]
Advocacy is a process, not an event; a marathon, not a sprint. For credit unions, advocacy is about revolutionizing the operating environment for credit unions, not merely putting up points for the sake of a [...]
News Flash! Digital disruption is rapidly changing the financial services marketplace, and you need to ACT NOW if you wish to remain relevant. The above really isn’t “new” news. Since the advent of the [...]
You surely have heard sayings like: “You need quiet time for a creative mind.” This simple advice, is easier said than done. In today’s modern world everyone seems to be moving fast. We occupy [...]
The term “digital natives” may have started with Millennials, but Gen Z takes it to a different level: This group has never known the world without the Internet. Gen Z is defined as the group [...]
Welcome to episode 25 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Linda Bodie the president and CEO of Element Federal Credit Union in [...]
Training in martial arts isn’t easy. Same with any other sport or activity. Beginners think, “wow, everyone is so far ahead of me…how could I ever do that?” As a reader of this [...]
I just finished up 30 days of hard time in Facebook jail. For those who have never earned that badge of honor, that means you’re reduced to a spectator. You can look; you just [...]
Wise organizations know that creating exceptional customer experiences can build loyalty, make employees happier, reduce costs and grow revenue. So how will you create exceptional experiences for the human beings that are your members and [...]
Welcome to episode 24 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is John Spence is a consultant and coach to organizations all over the [...]
It’s been a little under a month since the final Game of Thrones (GOT) episode aired, and while the ashes of King’s Landing’s final, fiery battle have well and truly settled, the [...]
Welcome to episode 23 of The CUInsight Experience podcast. Hosted by Randy Smith, co-founder and publisher of CUInsight.com. Today’s guest is Jeanne Bliss the founder and president of Customer Bliss and the co-founder [...]
Outsourcing for marketing isn't new news, but it is really smart news. At EmpowerFi, we're an outsourced marketing firm ourselves and we've worked with dozens upon dozens of organizations. We've seen the successes and the [...]
