Management/Leadership Archives

5 tips for effective goal setting

5 tips for effective goal setting

Like many, my organization uses the month of January for individual reviews – both to evaluate the previous year's progress and set new goals for the next 12 months. Prior to the individual reviews, we go [...]

All together now!

All together now!

Your credit union’s culture, collaboration, and consistency aren’t things you can leave to chance. An intranet (an “internal” website accessible only to employees) is an important way to keep everyone in all locations [...]

Pivotal member service moments

Pivotal member service moments

I remember my first day in a customer service position. The manager was showing me around the store and pointing out employees, selling points, and a large laundry list of to-dos.  We passed an elderly [...]

Observe and improve

Observe and improve

Training new employees is not the easiest responsibility–it requires patience, knowledge, and the ability to see the end result before it manifests. That’s what makes Aisha Scott, an organizational effectiveness consultant for $1.[...]