Management/Leadership Archives

PODCAST: CFOs turning into ‘heavy thinkers’

PODCAST: CFOs turning into ‘heavy thinkers’

Chief financial officers (CFO) are no longer solely number crunchers. Instead, they’re increasingly being asked to get more involved in the credit union’s strategic mission. “It helps us think a little bit differently [...]

Embrace change with these 5 tips

Embrace change with these 5 tips

We live in a fast-paced, ever-changing world. While we might easily adjust to new trends that affect our personal lives, it's much more difficult to alter the way we work. Especially if our company is [...]

How to attract new business

How to attract new business

When my insurance agent announced her impending retirement, I knew that meant the parent company could reassign her clients to various agents in the area. I was prepared, if necessary, to immediately contact the insurer [...]

3 steps to help you prepare for CECL

3 steps to help you prepare for CECL

Financial Accounting Standards Board (FASB) has issued a new accounting standard called Current Expected Credit Loss (CECL) that will go into effect December 15, 2021. Here are three steps you can take to ensure your [...]

‘The mind is your main production tool’

‘The mind is your main production tool’

A critical element of influence is the emotional environment you create around yourself, Darrell Hammond tells a preconference workshop at the CUNA Finance Council Conference in New York City. Optimism is a quality that virtually [...]

Challenging turnover head on and winning

Challenging turnover head on and winning

No other single word creates more angst for a contact center manager than turnover. Agents leaving is a manager’s greatest ongoing challenge because it affects so many aspects of contact center operations. When workstations [...]

Where’s the money in customer experience?

Where’s the money in customer experience?

There isn’t anyone that would disagree that satisfying member demands, delivering consistent and rewarding service and growing profitable member relationships are worthwhile goals. Making your members happy is always rewarding.  However, quite often there [...]