Management/Leadership Archives

Grow your ‘curiosity muscle’

Grow your ‘curiosity muscle’

If your credit union is wildly successful, be very worried. That’s when complacency sets in, says Diana Kander, author of “The Curiosity Muscle." “Every dollar you make is a reason not to change,” says [...]

Leading through the storm

Leading through the storm

When Sterling Nielsen started as CEO of Mountain America Credit Union on Nov. 1, 2008, the credit union—like the economy—was in trouble. Not only did Nielsen help the CU power through some difficult [...]

4 communication errors keeping you from success

4 communication errors keeping you from success

Growth and relevance in the business world require companies to adapt to trends and find new opportunities to meet their members' or customers' needs. The changes required to stay successful might be clear to you [...]

You can stop a member from leaving

You can stop a member from leaving

It’s been well-documented that acquiring new members is far more costly than growing relationships with the ones you already have. It’s just one reason that building member loyalty is a priority for most [...]

The power of real-member storytelling

The power of real-member storytelling

Credit unions, as not-for-profit cooperative financial services providers, stand out in the competitive landscape by helping members achieve their dreams.  As credit union enthusiasts, we all know the value and impact credit unions make on [...]

2019: A strong year for credit unions

2019: A strong year for credit unions

As 2019 is quickly coming to a close, it’s clear that credit unions have moved the needle when it comes to advocacy, serving communities and exceeding member expectations – that’s why we continue to [...]