Management/Leadership Archives

Sometimes slower IS better…

Sometimes slower IS better…

Makes all things as easy as possible.  Remove as many steps as you can from the process.  Reduce the thinking and work required to complete a transaction.  Frictionless financial services - the Holy Grail.   As [...]

Keeping your website compliant

Keeping your website compliant

Websites have become a crucial part of credit union member service. In addition to providing an entry-point for online banking services, members can use the credit union website to find helpful information, open new accounts, [...]

Did you get an urgent email from your CEO?

Did you get an urgent email from your CEO?

You’re at your desk. You’re opening and responding to emails on a busy day. You have just a few minutes before heading into a meeting. Then you see it: an urgent email from [...]

Performance standards – Rule or tool?

Performance standards – Rule or tool?

I’m often asked, in my role as a performance strategist, “Should our organization have performance standards in place?”  I usually I respond with a question of my own, “Why do you ask?”  What follows [...]