Management/Leadership Archives

Hard conversations

Hard conversations

To open his session for the CUNA Management School’s second year class, Ronaldo Hardyasked students to leave the classroom briefly. Students formed two groups: women and minorities, and white males. When the groups re-entered [...]

Tips for more effective one-on-ones

Tips for more effective one-on-ones

We're just over halfway through 2019. At my organization – and I'm sure at many of yours, too – our managers are holding midyear reviews with their team members to see how things are going. Part of [...]

Jury duty and a great reminder

Jury duty and a great reminder

I think courts like me. I've been called to jury duty five times, and next Monday, I report yet again to fulfill my civic duty. Probably six years ago, I had jury duty in Arlington, [...]

Are your humans connecting the dots?

Are your humans connecting the dots?

Earlier this month, Geezeo announced the sale of their company to Jack Henry and Associates. Financial executives across the industry took notice. Something big had happened: The continuing consolidation of technology providers is an industry-changing [...]

Respectfully. Yours.

Respectfully. Yours.

For Seven Seventeen Credit Union, the data – and listening to members – affirmed that a brand refresh was the right strategy. As Seven Seventeen Credit Union mapped a strategy for growth – encompassing new markets and a [...]

ATM interchange

ATM interchange

I know right?! You’d rather watch paint dry then try to understand how network routing and interchange works…  It’s part of a cloudy payments mystery. It’s not surprising that many of the [...]