Journaling: Taming my monkey mind
I have often been asked by friends and listeners of The CUInsight Experience podcast about my journaling practice (yes, those are my full journals from the past couple years in the picture). I find a [...]
Management/Leadership Archives
Is fear holding you back from achieving your goals?
Research first established the reality of the fear of success, of reaching one's goals, a couple of decades ago. The findings, at the time, related to fear of success in women, and the results proved [...]
The CUInsight Experience podcast: Carrie Birkhofer – Coaching through crisis (#71)
Thank you for tuning in to episode 71 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
Questions to set your day up for success
As we continue to adjust to a "new normal" of operating during the coronavirus pandemic, our leadership must remain steadfast and strong. With so much uncertainty in the world, it's up to us to be [...]
Reflection questions for building a great post-pandemic world
When this pandemic is over, credit unions will have experienced—and done—a lot of new things. My sincere hope is that credit union leaders will use the positive things they’ve learned during this [...]
The CUInsight Experience podcast: Book list
One question I’ve been asked since starting The CUInsight Experience podcast in January of 2019 is “where can I find a list of the books mentioned on the show?” Ask and you shall receive. [...]
Tips for supporting remote workers
In these uncertain times, CUES and credit unions have a new thing in common. We have more staff members working more hours remotely than ever before. CUES has a long history of offering flexible work [...]
10 ways leaders help teams learn while they work from home
Hey guess what? Stuff — a very precise word, as you know — has indeed changed. This is without question breaking news, no doubt worthy of chyron placement. Leaders know this. Teams know this. No one’s [...]
Good Governance: There’s no one-size-fits-all way to lead a credit union
It is not lost on me that my regular access to boards and CEOs is an unusual privilege. Beyond unusual, really. And credit unions in the U.S. have been more generous than most in [...]
Beyond puppies and Pelotons: Give employees a new “distraction”
It has been over a month since the first Stay at Home Orders were issued in the United States. Individuals canceled travel plans, stocked up on provisions, and prepared to shelter in place for the [...]
The CUInsight Experience podcast: Denise Stevens – Adjusting to innovation (#70)
Thank you for tuning in to episode 70 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by our friends at PSCU. As the [...]
Balancing member care and operational soundness during COVID-19
The unprecedented COVID-19 crisis has shaken the U.S. economy. Credit unions are juggling tough decisions like never before to help members in need, while grappling with market volatility and potential revenue loss. With so [...]
5 themes – Conversations with CU leaders
Based on calls we have received over the last month, there is no doubt credit union leaders believe our business will be forever changed after COVID-19. The thoughts these leaders shared with us can generally [...]
Now’s the time to analyze your business model
How are you and your organization doing amid the coronavirus pandemic? It's a difficult time for us all as we change the way we do business and live. While the crisis has cast a bleak [...]
Be a better problem solver in 6 steps
If you’re able to, think back to a time pre-the-current-crisis, when some within your organization (just like any organization) were no doubt bothered about this or that change, this or that problem, or whatever [...]