On credit union compliance: Better regulator discussions

Four things to keep in mind when talking with examiners.

When it comes to talking with your examiner from the National Credit Union Administration, you don’t want to end up quoting this line from the 1967 movie, “Cool Hand Luke”: “What we’ve got here is failure to communicate!” Indeed, establishing a strong, effective dialog with the regulator over time will be beneficial to your credit union and its membership.

So, let’s take a few moments to talk about how to make talking with your NCUA representative a truly successful undertaking.

Let’s be honest! Dealing with a regulator is not one iota different from collaborating with anyone else where there is a need to achieve conclusions that meet the desires of the parties. There is no magic! People are people; it’s all a matter of good human relations.

Keeping that in mind, a good place to start your efforts to have a great dialog with your regulator is to be sensitive to the circumstances surrounding a particular conversation, as it will prepare you to be focused to communicate in an effective way.

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