When it comes to talking with your examiner from the National Credit Union Administration, you don’t want to end up quoting this line from the 1967 movie, “Cool Hand Luke”: “What we’ve got here is failure to communicate!” Indeed, establishing a strong, effective dialog with the regulator over time will be beneficial to your credit union and its membership.
So, let’s take a few moments to talk about how to make talking with your NCUA representative a truly successful undertaking.
Let’s be honest! Dealing with a regulator is not one iota different from collaborating with anyone else where there is a need to achieve conclusions that meet the desires of the parties. There is no magic! People are people; it’s all a matter of good human relations.
Keeping that in mind, a good place to start your efforts to have a great dialog with your regulator is to be sensitive to the circumstances surrounding a particular conversation, as it will prepare you to be focused to communicate in an effective way.continue reading »