Credit union security, inside and out

Best practices for physical protection of credit union facilities

While cybersecurity concerns, controls and programs may be top of mind within credit unions and during many board discussions, it is important that physical security items for credit union facilities not be overlooked. Protecting employees, members and assets, while under our roofs, is something we need to regularly review and update. In this article, we’ll examine a number of best practices credit unions can use for facility physical protection.

In its role of providing governance over credit union operations, the board of directors is responsible for providing direction on facility security and monitoring management’s compliance with this direction. To this end, the board needs to ensure:

  • physical security guidance is available in the form of written policies, standards and procedures;
  • audits are undertaken to confirm compliance with written guidance; and
  • policies, standards, and procedures are routinely reviewed and updated for changes in risk.

For management, an important aspect of facility security is to designate specific roles and responsibilities for security items. Depending on size, number and distribution of branch offices, a facilities manager, individual branch managers, or a combination of both may be the right fit to take responsibility for branch security. Within each office, individual managers and staff should understand their responsibilities under various situations.

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