Welcome to the CUInsight Minute, sixty seconds from our Publisher & CEO Lauren Culp with 0ur favorite reads from the week.
Consumer confidence in the auto industry during a recession
by MIKE MOORE, SWBC
This year, we have seen unprecedented levels of disruption to almost every aspect of our daily lives. For many lenders, the coronavirus and subsequent economic challenges have ushered in considerably declining levels of direct auto loan originations and loan growth across the credit union landscape. (read more)
How is your member experience during COVID-19?
In a short period of time, COVID-19 has overwhelmed the lives and livelihoods of people around the world. For credit unions and their members, it has also forced a rethinking of what member experience means in a virtual environment. The accelerated and unexpected shift away from in-person options has uncovered new pain points and challenges in the digital journey. (read more)
Shine and serve: Seven ways to surprise and delight on this tough racecourse
by TANSLEY STEARNS, CANVAS CREDIT UNION
One of the things that I learned when I was running marathons was that, no matter how much you prepare, anything can happen when you run 26.2 miles. There are so many variables that remain outside your control including the weather, the racecourse, crowd turnout and engagement, the race director, and even the response of your body on race day. (read more)
We’re all in this together: Financial wellness is a universal need
by TODD CLARK, CO-OP FINANCIAL SERVICES
An April survey released by the National Endowment for Financial Education found that 88 percent of Americans – nearly nine in 10 – say the COVID-19 crisis is causing stress on their personal finances. What are they worried about? Everything. (read more)