CUNA shares CU improper call-blocking experiences with FCC

Credit union calls were inappropriately blocked and mislabeled as spam, CUNA wrote to the Federal Communications Commission (FCC) Friday. CUNA’s comments were sent in response to a Public Notice soliciting comments in preparation for a staff report on call blocking for Congress, as CUNA remains concerned that credit union-member communications are still being blocked and mislabeled by voice providers.

The FCC issued a default call-blocking order in 2019, and strong CUNA, League, and credit union advocacy led it to include a mechanism for notification and timely redress of erroneously blocked calls in its December 2020 Order.

“CUNA commends the Commission for strengthening the redress requirements as adopted in the Third Report and Order by establishing a blocking notification requirement, effective on January 1, 2022, and requiring terminating providers to give a status update within 24 hours,” the letter reads. “Particularly, once the notification requirement becomes effective, the Commission should continue to assess the efficacy of blocking regimes as well as the efficacy of the redress mechanisms to promptly reverse erroneous call blocking.”

 

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