‘Daily line-up’ fosters service excellence

Discussing one service principle daily can transform your approach.

Remarkable results in just 10 minutes a day? That’s what the infomercial gurus tell us as they sell their wares.

Setting aside those dubious claims, it’s true that executing short, focused efforts consistently is a powerful strategy.

For instance, your credit union can build its commitment to service excellence in just 10 minutes a day.

One blueprint for this approach stands out from the rest. For three decades, The Ritz-Carlton Hotels have held the “Daily Line-Up,” a 10-minute department huddle to prepare for the day ahead.

It’s a chance for every department to focus on and discuss one of Ritz-Carlton’s dozen-plus service principles and “Gold Standards” of service.

continue reading »