Digging into compliance culture with Rachel Guyselman

Customer Service and Compliance…the two aren’t often said in the same breath, but –– in truth –– they’re connected at the hip.

And this week on CRMNEXT’s Banking On Experience, Rachel Guyselman (Compliance Manager- Operations at Ent Credit Union) tells us precisely how.

What’s covered?

Compliance challenges.

One of the toughest things for CUs is determining and controlling their culture around compliance. Culture exists no matter what, but to have a positive compliance culture…well, that takes energy and focus.

 

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