During Core Switch, Credit Unions Evolves With It
by Michelle Harbinak Shapiro
Whether it’s due to limited workflow functionality or an inability to integrate well with other systems, switching cores is a growing trend in the credit union industry. With more consumers looking at financial options than ever before, the systems you rely on every day need to be able to communicate. It’s essential that you’re able to answer questions quicker than your competition – especially when you’re switching cores.
Read on to learn how Orion Federal Credit Union leveraged the flexibility of its document management solution to enable communication when it switched its core system to Corelation’s Keystone.
1. Decrease paper dependency so employees easily find information
With loan originations on the increase and new members signing up, growing credit unions are awash in paper. That’s the primary reason why Orion turned to document management – also called enterprise content management (ECM). Now, instead of filing paper, member service representatives scan documents as they receive them. Information is also immediately ingested from branch locations, making it instantly available while kick-starting processes automatically.
Going paperless not only sped processes, it also enabled the Memphis-area credit union to save money on storage and shipping. Instead of relying on costly couriers, everything is easily available in one centrally-located database. And with electronic document workflow automatically forwarding documents and information through processes, Orion gains even more speed and accuracy – giving it a competitive advantage.
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