ePresentment, or the ability for customers to access their statements, notices and invoices, is widely used in financial institutions, insurance companies and healthcare providers across the world. Despite its widespread use across multiple industries, ePresentment designs and features have been stagnant for over a decade, falling short of current customer expectations.
Below are a few reasons your ePresentment may be falling short and why you should consider something new:
1. Lack of mobile responsive design. Many vendors can tout mobile friendly ePresentment, meaning their site platform displays accurately between a desktop/laptop computer and a mobile device such as a handheld phone or tablet.
True mobile responsive design means the website is designed to provide an optimal viewing experience—easy reading and navigation with minimum resizing, panning, and scrolling—across a wide range of devices. According to Adobe, eight out of ten consumers will stop engaging with content if it does not display well on the device they are using.continue reading »