When feedback is obtained regularly, it’s a valuable source of information that can be helpful in making decisions in many areas of the business. Here are three ways feedback should be used at your credit union.
From member to credit union: If you want to provide your members with the best possible products and services to meet the needs in their lives, you need to listen to them. Members have problems, and it’s your job to help solve them. Giving the member what they want is a great way to build loyalty and trust, and feedback is a great way to know if you’re members are satisfied with what you’re providing.
From employee to manager: Employees see things you don’t see in the day to day processes in your office. Employees keep things running. If you want your ship to sail as smooth as possible, you need to listen to your employees. Do they have the tools they need to succeed? Could processes be changed to improve the way things work? Listen to your employees. When they feel like their voice matters, they’ll feel valued and appreciated.
From manager to employee: Employees want to feel valued. If your team doesn’t feel that you appreciate the great work they do, it doesn’t provide them with the urge to work hard to accomplish those things. On the flip side, if they’re not performing to the level you’d like, they want you to tell them. When a project is successful, let them know it. When they know where they stand, they’ll be inspired to work hard and do amazing things for you.