Every manager or front-line employee in business today has to deal with challenging issues and situations.
These might take the form of a member complaint, a co-worker behaving badly, staff calling in sick, or organizational changes.
It doesn’t matter. These aren’t fun to deal with.
These situations—I call them “monsters”—can seem bigger than life, and they can make a mess of your team.
Monsters can be found around every corner and will hinder healthy growth, forward momentum, and goal achievement.
Making needed changes starts with how we view the monster—realigning the way we think about obstacles and challenges.continue reading »