Five steps to incorporate diversity, equity and inclusion in the product lifecycle

The fifth is, 'Always remember it’s the right thing to do.'

As a credit union community, the principles of diversity, equity and inclusion speak to our very mission. From the beginning, credit unions have been called to serve all members regardless of gender, race, age, cultural background, education, disability or financial means.

Credit unions across our industry are working to reimagine product development and implementation processes to ensure a more inclusive experience for members. It is not necessarily a simple journey. How exactly do we ensure that the products and services we offer equitably serve all members?

We would like to offer five recommendations based on the work of our own company and what we have learned from the efforts of our client credit unions.

 

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