For today’s credit union members, waiting for a replacement credit or debit card to physically arrive in the mail can be a major inconvenience. Whether due to lost or stolen cards or a data breach, cardholders do not want to be hindered from transacting or paying their bills until a new plastic arrives. Instead, they expect seamless use and access to their cards 24/7/365 – in other words, they are seeking an uninterrupted payments experience.
Here are four solutions credit unions should consider to provide and maintain uninterrupted payments experiences for their members:
- Digital Wallets – Through Apple Pay, Samsung Pay and Google Pay, among others, members can utilize their phones or other wearable devices – such as smart watches – to complete a payment using near field communication (NFC) technology, all without a plastic in hand. With the help of tokenization, cardholders can continue to conduct efficient, secure transactions wherever digital wallets are accepted. According to Visa, eight out of the top 10 merchants are already accepting NFC payments with many more merchants committed to turning on their NFC functionality in the near future.
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