The credit union landscape has changed dramatically during the past year as the coronavirus (COVID-19) pandemic forced leaders to change how they operate and serve members.
Now, as more people are vaccinated and life begins to shift to the “new normal,” credit unions boards must look at how they operate moving forward.
“We have to acknowledge where we are right now. Everything has changed and we need to treat that as an opportunity rather than a point of panic,” says Kevin Smith, publisher and consultant at TEAM Resources. “How can we challenge our thinking, rethink, and capture momentum to propel us and credit unions into the future?”
During the CUNA Credit Union Board Accelerator Virtual Conference, Smith explored how boards can change how they think and operate to gain momentum and move forward in the future.
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