If your credit union is wildly successful, be very worried. That’s when complacency sets in, says Diana Kander, author of “The Curiosity Muscle.”
“Every dollar you make is a reason not to change,” says Kander, who addressed the 2019 CUNA Lending Council Conference Tuesday in New Orleans. “Hubris born of success makes us complacent. I want to make you paranoid—and much more curious.
“Curiosity is the antidote to hubris.”
Kander says applying four questions to every project will create a significant impact in your organization:
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