Hit by fraud? Crisis communications lessons from the trenches

Did you know that it was Ben Franklin who said “in this world, nothing can be said to be certain, except death and taxes”?

If the great, wise Mr. Franklin lived today, he might have added financial fraud to the short list of life’s certainties.

Unfortunately, in today’s digital economy, the brilliant technology advances that opened the doors to sophistication and convenience in the financial services industry, also unlocked the opportunity for criminals to lift billions of dollars annually from financial institutions and their customers.

With record numbers of data breaches occurring every year, it’s inevitable every organization in the financial services industry will be faced with the trying time when they must address their customers about the occurrence of fraud.

It is in this situation that another of Ben Franklin’s famous sayings lends wisdom and guidance: “By failing to prepare, you are preparing to fail.”

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