How banks can get past the AI hype and deliver real results

In a new report, Forrester argues that banking business units should be taking the lead in defining best uses for the leading-edge tech. To succeed, they need to be clear why they are doing what they are doing.

Why is your bank in business?

It’s not a trick question. Why does your bank exist today?

When GenAI exploded on the scene, a good part of the industry took its eye off the answer to that question, says Indranil Bandyopadhyay.

Now a principal analyst at Forrester, Bandyopadhyay spent a good amount of time as a CIO and related roles in banking and insurance and he knows how “FOMO” — fear of missing out — can roll down from the top, especially when it comes to shiny new tech.


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