How COVID-19 forced a shift in technology production at United FCU

The Michigan cooperative reworked its production calendar to address pressing member and organizational needs.

A global pandemic doesn’t stop technology development, but it does cause schedules to change.

At least, that’s true for United Federal Credit Union ($3.2B, Saint Joseph, MI). The coronavirus pandemic has changed how United’s nearly 180,000 members across six states bank with the credit union.  Michigan’s fifth-largest credit union by assets entered the year with a planned development roadmap, but new needs arising from the pandemic required United to reprioritize projects and shift its calendar.

“We shifted a lot of our digital and analytical roadmap to align with COVID,” says Duane Wilcoxson, chief information officer at United FCU. “We had to.”

In this Q&A, Wilcoxson discusses how United’s development cycle has changed since early 2020, the need to escalate certain projects, the pace of development then and now, and more.

 

continue reading »