How digital marketing is taking over and what to do about it

We focus on the behind the scenes action (think cohesive core technology with integrated apps and card management tools) that makes a credit union thrive by keeping members happy with seamless mobile banking, mobile lending, remote deposit, and more. Just as banking has evolved over the years, so too must your marketing tactics, especially to reach the highly sought after Millennial population.

So today we are focusing on two of the marketing trends that CUInsight declared would be hot for this year, because you spend an awful lot of money opening new locations, building your core technology infrastructure and hiring the right staff. But are you targeting new members the best way?

Digital Days

True of False: Your members will visit your website more than your branch?

The answer is likely true because consumers (particularly Millennials) are increasing their use of online banking for most transactions. With the availability of remote deposit and popularity of mobile banking and smart phone apps, consumers can cross stopping at the branch off the to-do list.

It’s been reported that credit unions should invest at least one-third of their marketing budget in digital. Email isn’t the only digital marketing strategy, but it can be effective if the messaging is customized and focuses more on consumer content and less on selling. McKinsey & Co states that 91% of U.S. consumers still use email daily (of which, about 45% are opened on a mobile device) and the rate at which emails prompt purchases is estimated to be at least three times that of social media.

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