HR is experiencing a watershed moment. It’s not like the massive shift from virtual punchcards and e-forms to Cloud-based applications and analytics. It’s not the sudden appearance of millennials texting in the staff cafeteria, or the first Internet conference call. It’s the shift to a new paradigm: HR and Technology is essential to the success of an organization. This is culture.
Simply put, HR has become an integral, critical component in the functioning of business, from strategy to operations, customer experience to culture. It’s no longer a tangent, or a bunch of middle managers working in a bubble of regulations and number-crunching somewhere on the seventh floor. Not that we ever saw ourselves that way.
At least that’s the model. It’s not always the reality. But I’m being asked what’s next a lot these days, because, for a range of reasons, there is a tangible, different, next happening in this field. When the pundits and thought leaders are all being posed “what do you see as the future of” questions, I know from experience that the future is probably already happening. It’s a different culture and ecosystem, and we’re already living in it.
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