As a movement, credit unions always put members and communities first, practicing empathy in designing products that solve real life problems.
As a company that has grown up transforming and protecting your industry, we are choosing to lead by your example.
Managing a crisis is never an easy task. When we look at unprecedented events in our past, we remember those who used their time to innovate and create revolutionary solutions.
This is a moment in our history to come together and align our energy to do good – to be better.
Humanity is at its best when we connect and share experiences.
The credit union industry is made up of passionate rebels with an entrepreneurial spirit who have always persevered and emerged from adversity wiser and stronger.
As events unfold, we have a choice to either join in collective panic or use the resources we have at our disposal – time, technology, untapped creativity, each other (and our captive children!) to find innovative new approaches to everyday and not so everyday problems.
We have the ingredients to thrive together, solve problems, prototype quick but lasting fixes and improve how we prepare for the unforeseeable future.
It’s an ideal time to highlight problems, scrutinize processes and prototype new ways of working together.
We love journey mapping as one method to drive innovation by improvement.
This exercise cuts through the noise to focus on a specific process that is causing friction and provides a common lens to view a situation, quickly bringing people and teams out of their silos and into a collective problem-solving mindset.
Mapping starts with single process (usually with butcher paper on the wall and magic markers) and you map every step – the activity, people involved, and their experience. A lot of journey mapping ends here; we recommend you dig into the “back channel” – the technology that supports the process and expose what risks, inefficiencies and opportunities for improvement exist.
The trending problems we have been applying this methodology to these past few days have been:
- Remote work: how to securely and productively be as useful remotely as we are at work.
- Increased cybersecurity: how to stay vigilant and secure during this time of heightened security.
- Not repeating our lack of preparedness: This event has highlighted lack of preparation for disasters. We are listening, learning, and documenting every scenario so we can minimize future impacts.
Think|Stack is built on our guiding values, the most important being Family Trust.
You are our credit union family, and we want to help.
Only human centered design and collaboration can lead us through this crisis.
We Think|Stackers are design thinkers and we are opening our virtual doors, with no commitment or future agenda, to help solve problems.
What journeys are you currently navigating that could use a map to light the innovative path through the adversity?