For the majority of my work life, if business were disrupted for some reason and employee’s were to stay at home, I either a) received a call from a fellow worker or b) was told to call into an “employee hotline“.
Obviously (for those who know me) as a deaf person I experienced high levels of stress when this happened since those two tools required something I didn’t have (hearing). But I wasn’t the only one frustrated over the years!
The reliance on just a call tree/voice recordingprocess is often complicated by:
- Distortion of the message as it was passed along from person to person AND/OR
- Reliance on a single technology (voice recording) and possible single-point-of-failure
Thankfully our options have changed significantly over the last 5-10 years and have resulted in improved communications during events for all parties!
