Leadership Matters: What’s your score?

Gauge your Leadership NPS and create a plan to turn your workplace detractors into promoters.

Did you know that you have a secret rating that can massively enable (or inhibit) your ability to achieve your desired results? Worse yet, other people know the score, but you are probably blissfully unaware of its existence. The Leadership Net Promoter Score, or L-NPS, is a concept I accidentally developed to describe the strength or weakness of relationships across the credit union. Time and time again, I have seen individuals with a low L-NPS become frustrated and passed over for promotions and advancement, while the careers of those with high L-NPS scores soar.

What is Leadership NPS?

For those who are not familiar with the traditional Net Promoter Score, the concept is straightforward: Members respond to the survey question, “On a scale of 0 to 10, how likely are you to recommend our business to a friend or colleague?” Responses are categorized into Promoters (a score of nine or 10), Neutrals (a score of seven or eight) and Detractors (a score of six or below). You gain one point for Promoters, none for Neutrals, and lose one point for Detractors.

The reality is that every person in your credit union is either a Promoter, Neutral or Detractor for you personally. Imagine if others across your organization were asked “How likely are you to recommend and support the work and goals of to a friend or colleague?” Those scores would be the measure of your individual L-NPS.


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