‘Learning Loop’ powers progress

Business organizations can advance more productively toward achieving their missions by acting on five questions that make up a “learning loop,” suggests a new book by Partners Federal Credit Union CEO John Janclaes, a CUES member.

In Doing What Matters: How Leaders Help Individuals and Organizations Thrive, Janclaes describes a recursive process in which business leaders guide their teams to consider:

• What is going on? The team assesses current performance with both inside-out and outside-in views informed by qualitative and quantitative data.
• What really matters? To answer this question, focus on customer orientation, identifying stakeholders’ needs and examining the organization’s economic engines, or what drives financial performance.
• What are our options? By casting a wide net for ideas and staying open-minded about all available possibilities, the team is more likely to find the most effective solutions to optimize organizational potential.

 

continue reading »