Mirror, mirror on the wall: How employee experience impacts member experience

Raising two daughters means I’ve watched more than my fair share of princess movies. No, I don’t know every word to “Let it Go,” but I could probably quote “The Princess Diaries” start to finish.

Of all classic Disney lines, the iconic, “Mirror, mirror on the wall, who’s the fairest of them all?” from 1938’s “Snow White” is arguably one of the most widely recited.

Your financial institution isn’t exactly an evil stepmother. Well, at least I hope not! But it can gain serious insight on the bank and credit union member experience by taking an honest look in the mirror.

Specifically: Does the experience your employees have at your financial institution match the experience you want your consumers to have?

 

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