Commitment to customers and employees is at the core of every successful business

A surprising revelation from former Ford Motor Co. CEO Alan Mulally: “There are more important things than picking out a car.”

“It’s too easy to get it in our heads that it’s all about us,” Mulally said Monday during Monday’s Executive Series session at the America’s Credit Union Conference and World Credit Union Conference in Denver. “But it’s not about us. It’s an honor to serve. The biggest change in mindset is moving from ‘I’ to ‘we.’”

He said commitment is at the core of every successful business. “You have to commit to each other, with the idea that we’ll do whatever it takes to succeed. If your work environment isn’t safe, you won’t have high performance.”

Consistency is another key to leadership success, Mulally said. “The most important thing as a leader is consistency of purpose—not changing the plan every week. Then everyone is in one place and knows what to do.”

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